Walteria Mercer

A motivated individual with excellent work experience and a drive to learn and own new skills. Expert in applying collaboration and inclusion to accelerate delivery of services in accurate and timeLu manner.

• Able to deliver training and guidance to all employees,seasoned and new.
• Skilled in delivering outstanding training to employees and building-long-term relationships at all levels in an organization. Customer Service
• Proficient in delivering high quality-service to all members of theworkforce and clients.

Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business. Reliable Customer Service with industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner.