Waliyyullah Alao Miftahudeen
London
Summary
Friendly and driven professional with strong communication and problem-solving skills, combined with solid background in client interaction and conflict resolution. Demonstrates proficiency in managing inquiries and providing solutions through active listening and empathy. Ready to contribute to enhancing customer satisfaction and support in Customer Service Representative role.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Maylancer IT Limited
Ibadan, Oyo
07.2023 - 08.2024
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Obtained feedback from customers to improve service experience.
- Managed high-volume customer queries simultaneously through effective multitasking.
Customer care representative
Super Elite Academy
Ibadan, Oyo
09.2020 - 06.2023
- Obtained feedback from customers to improve service experience.
- Maintained excellent client satisfaction by providing in-depth support.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Offered prompt solutions to maintain customer satisfaction.
- Recorded and processed customer data accurately.
- Handled in-person, email and mailed correspondence.
- Offered detailed advice on product and service benefits.
- Advised customers on availability, pricing and location of products.
Trainee customer service representative
Federal Government of Nigeria
Ibadan, oyo
08.2018 - 07.2020
- Assisted customers with varying questions using product knowledge and service expertise.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Maintained excellent client satisfaction by providing in-depth support.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Education
Master of Science - Biostatistics
University of Ibadan
Ibadan 04.2018 - 02.2021
Master of Science - Big Data and Data Science Technology
Northumbria University London Campus
Ibadan 09.2024 -
Bachelor of Science - Statistics
University of Ibadan
Ibadan 09.2012 - 02.2017
Skills
- Customer Service
- Customer relations
- Problem-solving
- Product knowledge
- Public speaking
- Sales expertise
- Data Entry
Languages
English
Fluent
Yoruba
Native
Arabic
Beginner
References
References available upon request.
Timeline
Master of Science - Big Data and Data Science Technology
Northumbria University London Campus
09.2024 -
Customer Service Representative
Maylancer IT Limited
07.2023 - 08.2024
Customer care representative
Super Elite Academy
09.2020 - 06.2023
Trainee customer service representative
Federal Government of Nigeria
08.2018 - 07.2020
Master of Science - Biostatistics
University of Ibadan
04.2018 - 02.2021
Bachelor of Science - Statistics
University of Ibadan
09.2012 - 02.2017
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