Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
Generic

Waleed Jawaid

Walsall,UK

Summary

Commercially aware skilled Manager with demonstrated success in coordinating teams and activities. Friendly and adaptable professional with remarkable leadership and Sales management skills. Well Organized, Pro-active and adaptable to dynamic conditions with excellent reporting, record keeping and relationship building activities. Friendly and adaptable professional with remarkable leadership and Sales management skills.

Overview

8
8
years of professional experience
1
1
Certification

Work history

Manager (Part-time)

Burger and Sauce
Wolverhampton, West Midlands
12.2024 - Current
  • Ensured full compliance with food safety regulations and internal audit standards, consistently achieving top scores during external and internal audits.
  • Led regular compliance checks and implemented corrective actions to maintain hygiene, storage, and food handling protocols.
  • Monitored and documented daily temperature controls for chilled, frozen, and hot holding units to prevent contamination and ensure food safety.
  • Trained and supervised staff on cross-contamination prevention, allergen management, and cleanliness protocols to meet Level 3 food safety standards.

Resturant General Manager

German Doner Kebab
Walsall, UK
03.2024 - Current
  • Directed activities of approximately 18 staff members to enhance productivity and efficiency.
  • Maintained full compliance with internal policies and regulatory standards (EHO), achieving 100% scores in all three Internal Risk Assessments (IRA) across multiple branch audits. (Internal and External).
  • Implemented rigorous audit preparation processes, ensuring operational transparency and reducing non-compliance risks across departments. (Navitas Audit Compliance)
  • Monitored performance levels, implementing changes to achieve targets.
  • Coached team members on complex workflows to facilitate understanding.
  • Supported onboarding process for new hires, ensuring effective training.
  • Trained staff in complaint resolution to uphold customer satisfaction standards.
  • Developed and implemented strategic processes for increased profitability.
  • Delegated tasks based on individual strengths to optimize resource use.
  • Resolved difficult customer complaints professionally, maintaining superior service quality.

Branch Manager/Lead Training and Development

INSIGNIA
Multan/Karachi/Hyderabad
11.2019 - 02.2024
  • Oversaw all aspects of branch operations including sales, revenue, customer service, staffing, and compliance.
  • Directed day-to-day work of over 100 employees across different branches and consistently exceeded performance targets.
  • Increased Multan branch sales revenue by 62% and achieved 121% of aggressive sales targets in Q1 FY 20/21, even during global pandemic.
  • Exceeded Karachi branch sales goals by 152%, supported by strategic coaching and employee development.
  • Implemented detailed sales action plans, improving store IPT by 34%, RPT by 44%, and conversion rate by 88%.
  • Maintained 100% compliance in internal audits across three assessments, protecting company assets with strategic risk management.
  • Launched new training programs to enhance staff performance, leading to higher retention and internal promotions.
  • Engaged in product training, branding initiatives, and competitor analysis to improve market share.
  • Built and nurtured strong customer relationships to increase retention and loyalty.
  • Resolved customer complaints quickly and professionally, ensuring high satisfaction.
  • Conducted regular staff meetings to communicate goals and track progress.

Manager Operations

EATSMART
Lahore
11.2017 - 11.2019
  • Resolved high-level customer complaints promptly, boosting brand loyalty and encouraging repeat business.
  • Led and trained cross-functional teams in food preparation, hygiene, and customer service to ensure smooth daily operations.
  • Developed and executed business plans and marketing strategies that increased sales while maintaining cost efficiency.
  • Coordinated with vendors to secure high-quality supplies at competitive prices, optimizing budget and inventory management.
  • Streamlined operational workflows and boosted productivity by aligning team performance with key business objectives.

Education

ACCA (Professionals Remaining) - Accounting And Finance

Skans
12-2023

Foundations in Accountancy - Accounting And Finance

Skans
01-2016

High School Diploma - Pre-Engineering

Cadet College Petaro
07-2011

High School Diploma - Pre-Engineering

The City School
06-2006

Skills

  • Reporting familiarity
  • Relationship building and management
  • Human resources knowledge
  • Verbal/written communication
  • Employee Development
  • Project Management
  • Relationship Management
  • Business Development
  • Strong team-builder
  • Issue resolution
  • Training and Development
  • Operational support
  • Customer relationship building

Certification

  • Food Safety Level 2 (GDK)


  • Navitas Safety - Level 3 Managing Food Safety In Catering

References

References available upon request.

Timeline

Manager (Part-time)

Burger and Sauce
12.2024 - Current

Resturant General Manager

German Doner Kebab
03.2024 - Current

Branch Manager/Lead Training and Development

INSIGNIA
11.2019 - 02.2024

Manager Operations

EATSMART
11.2017 - 11.2019

Foundations in Accountancy - Accounting And Finance

Skans

ACCA (Professionals Remaining) - Accounting And Finance

Skans

High School Diploma - Pre-Engineering

Cadet College Petaro

High School Diploma - Pre-Engineering

The City School

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