Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Waleed Ali Khan

Waleed Ali Khan

United Kingdom

Summary

Professional Sales Executive with six years of experience attending to customers' needs and converting prospects to increase sales. Accomplished in emphasizing service features and benefits, quoting prices, discussing credit terms, preparing sales order forms, and developing reports. Expert in overcoming objections from prospective customers to maximize sales opportunities.

Overview

6
6
years of professional experience
18
18
years of post-secondary education

Work history

Assistant teacher

Smile Education
Birmingham, West Midlands
12.2023 - Current
  • Monitored break and lunchtime behavior in the playground.
  • Worked with teachers to uphold behavior management policies.
  • Reported on students' progress, achievements, and behavior.
  • Safeguarded children's welfare at all times.
  • Set up classroom displays to increase visual engagement with key topics.
  • Covered primary teacher absences and continued lessons according to curriculum plans.
  • Support students with various learning difficulties in understanding key concepts in core subjects.

Senior Marketing Executive

Office-First
Islamabad, Federal
11.2019 - 07.2022
  • Identified new customer segments and target audiences to expand reach.
  • Analysed sales reports to identify trends and update strategies.
  • Optimised sales methods to best engage, acquire and retain customers.
  • Conducted market research and analysis to identify emerging opportunities and maintain competitive market edge.
  • Oversaw planning and execution of targeted sales and marketing strategies.
  • Developed marketing plans to support department strategies.
  • Supported front-line sales teams with well-coordinated administrative operations.
  • Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
  • Managed team of five staff, driving performance with motivational strategies to exceed sales targets.
  • Exceeded regional annual sales target by 75%.
  • Organised incentives, bonus schemes and competitions to motivate staff to meet sales targets.

Marketing Executive

HB-Furniture
Islamabad
09.2018 - 10.2019
  • Business-to-business marketing with expertise in bidding and backup support to clients
  • Created Marketing Plans and led them to execution
  • Designed and rolled out company-wide official communications.
  • Analysed sales reports to identify trends and update strategies.
  • Supported front-line sales teams with well-coordinated administrative operations.
  • Maintained updated knowledge of emerging marketing trends and technologies, continuously seeking opportunities to enhance strategies.
  • Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
  • Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
  • Oversaw high volume call-taking of up to 50 calls per day.

Customer Support Representative

24/7 Cars Willenhal (C20)
Islamabad
07.2017 - 08.2018
  • Acted as first point of contact for clients and customers for their queries and orders ensuring 90%+ target is met for customer satisfaction
  • Fulfill duties as Customer Support Representative with additional responsibilities of night supervisor
  • KPI reporting at end month using Excel to identify trends in cab bookings for better resource planning.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.

Education

Master of Science - International Business with Data Analytics

Ulster University, England
10.2022 - 12.2023


  • Thesis: Determinants of Tourists' preferences for personalized experiences in the UK tourism industry(Distinction).
  • Global Business in Context (Distinction).
  • The Digital Landscape (Distinction).
  • International Research skill(Distinction).


Bachelor of Business Administration - BBA ( Marketing)

Bahria University, Islamabad

Skills

  • Databases (Quick Books)
  • Microsoft Excel & Word
  • Behaviour management
  • Stress management
  • Customer Service
  • Customer relations
  • Product knowledge
  • Cash management
  • Product demonstrations
  • Project Management
  • Territory management
  • Promotions
  • Dispute management
  • Service promotions
  • Sales trend analysis
  • Sales and market development
  • Lead development
  • Data Entry
  • Refund processing
  • Customer feedback management
  • B2C sales
  • B2B sales
  • Emergency call handling
  • Customer complaint handling
  • Customer follow-up
  • Data processing
  • Customer communications
  • Visualization (Power Bi, PowerPoint)
  • Data analysis
  • Gap analysis
  • Data mapping
  • Power BI
  • Business analysis
  • Data Visualisation
  • PYTHON
  • SQL
  • Data Modelling

Languages

English
Advanced (C1)
Hindi
Advanced
Urdu
Native

Affiliations

  • Volunteering
  • Travel
  • Photography
  • Sports

Timeline

Assistant teacher - Smile Education
12.2023 - Current
Ulster University - Master of Science, International Business with Data Analytics
10.2022 - 12.2023
Senior Marketing Executive - Office-First
11.2019 - 07.2022
Marketing Executive - HB-Furniture
09.2018 - 10.2019
Customer Support Representative - 24/7 Cars Willenhal (C20)
07.2017 - 08.2018
Bahria University - Bachelor of Business Administration, BBA ( Marketing)

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Waleed Ali Khan