Waleed Alghezewi
Newcastle Upon Tyne,Tyne and Wear
Summary
Dedicated professional with a strong focus on goal setting and delivery, complemented by exceptional customer service and problem-solving skills. Adept at fostering positive customer relations through effective interaction and constructive feedback, ensuring satisfaction and loyalty. Demonstrates a hardworking attitude, attention to deadlines, and the ability to remain calm under pressure in challenging environments. Committed to achieving excellence by leveraging core competencies to drive results and support organisational objectives.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Luxury watch sales associate
the luxury hut
Hatton garden, London, City of London
06.2024 - 01.2026
- Executed shop opening and closing procedures diligently ensuring security of premises and stock at all times.
- Enhanced customer loyalty by providing exceptional service, attentive listening and resolving queries efficiently.
- Provided comprehensive product knowledge to customers resulting in increased sales.
- Prepared invoices for customers with large orders or special sales types.
Part owner, partner
Dimitri restaurant
Whitley Bay, North Tyneside
02.2010 - 04.2024
- Ensured compliance with all licensing, hygiene and health and safety guidelines across premises.
- Maintained high standard of food quality with strict adherence to health and safety regulations.
- Coordinated promotional events to increase brand visibility within the local community.
- Identified areas of improvement through regular performance reviews.
- Negotiated contracts with vendors, securing best possible pricing agreements.
- Managed staff rosters for optimal productivity and efficiency.
- Boosted profitability through effective cost control measures.
- Ensured smooth operations by maintaining open communication lines with all staff members.
Education
Bachelor of Business Administration -
Concordia University
Montreal, Canada 10.1999 - 01.2002
GCSEs -
Tripoli International High School
Tripoli, Libya 09.1996 - 06.1998
Skills
- Customer service and support
- Goal setting and delivery
- Problem solving
- Customer engagement
- Relationship management
- Constructive feedback
- Deadline management
- Work ethic
- Stress management
Affiliations
- Wind surfing
- Hiking
- Free Diving
Certification
ATPL Pilot Licence , NVQ 2 Electric Insulation.
Languages
English
Fluent
Arabic
Fluent
Italian
Intermediate
References
References available upon request.
Timeline
Luxury watch sales associate
the luxury hut
06.2024 - 01.2026
Part owner, partner
Dimitri restaurant
02.2010 - 04.2024
Bachelor of Business Administration -
Concordia University
10.1999 - 01.2002
GCSEs -
Tripoli International High School
09.1996 - 06.1998