Project management professional ready to drive strategic initiatives and deliver impactful results. Skilled in leading cross-functional teams, managing complex projects, and ensuring timely execution. Known for adaptability, strong focus on collaboration, and solution-oriented approach. Proficient in risk management, stakeholder communication, and process optimization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Project Manager/ PMO
Prodapt Consulting Ltd
02.2022 - 01.2025
Develop and execute comprehensive project plans, schedules, and resource allocation plans.
Lead and manage project teams, stakeholders, and sponsors to ensure effective communication and collaboration.
Track project progress, identify and mitigate risks, and make informed decisions to ensure project success.
Manage project documentation, reports, and stakeholders' expectations.
Ensure compliance with organisational policies, procedures, and project management methodologies.
Collaborate with cross-functional teams to ensure effective project execution.
Successfully managed a complex project with multiple stakeholders, resulting in a reduction in project timeline and cost savings, through effective resource allocation, risk management, and communication.
Project Manager
Vodafone UK
02.2022 - 11.2022
Successfully managed end-to-end project lifecycles, delivering projects within scope, time, and budget.
Implemented robust RAID management processes, developed comprehensive project plans, and overseen financial aspects, including budgeting and forecasting.
Led change management efforts, including change request assessments and impact analysis.
Enforced project governance standards, led change management efforts, and maintained document control and management systems.
Facilitated stage gate reviews, captured lessons learned, and developed regular project status reports for stakeholders.
Implemented processes and tools to forecast and manage OPEX budgets, allowing for better cost control and resource allocation.
Improved project governance and compliance by implementing a robust RAID management process, resulting in a reduction in project-related issues and an increase in stakeholder satisfaction.
Project Manager / Service Delivery Manager
Bluesource – Managed Service Provider
01.2020 - 02.2022
Successfully led the service management center department, managing a team of 13 internal technical support engineers.
Delivered high-quality service delivery reports, including management and performance reports to IT management, and have served as the single point of contact for clients, service capabilities, and 3rd party software/infrastructure providers.
Managed customer change, issues, and project deployment, as well as performed incident management process reviews to ensure efficient and effective workflow.
Attended client service review meetings, implemented effective performance management processes, and provided accurate and timely service activity information to senior management.
Ensured SLAs were achieved, and client expectations are met, monitored and oversaw customer performance under contract terms, supported customer renewal and commercial review processes, and oversaw project completion to ensure seamless transitions and capture valuable lessons learned, and increased client satisfaction by improving service delivery through service teams.
Improved client satisfaction ratings through effective service delivery management and process improvements.
Successfully managed and delivered multiple high-profile projects, resulting in a reduction in project-related issues and an increase in team productivity.
Project Coordinator (Secured Clearance)
Vodafone UK
03.2017 - 09.2019
Spearheaded transformation initiatives, driving IT/technology migrations and rollouts with precision and expertise.
Achieved project objectives, crafted comprehensive project plans and reports that exceeded stakeholder expectations.
Managed administrative tasks with ease, ensured seamless project execution.
Expertly allocated resources, organised project components, and effectively implemented solution plans, always adhering to industry standards and best practices.
Fostered collaboration with third-party stakeholders, coordinated resource availability, and derived progress with a solutions-focused approach.
Ensured project success and derived continuous improvement throughout the project lifecycle.
Successfully implemented a nationwide fibre network for the Ministry of Defence (MoD) and Ministry of Justice (MOJ) valued at over £2 million, demonstrating expertise in project coordination and delivery.
Effectively guided the team in preventing the loss of connectivity for 100 Ministry of Justice (MOJ) sites, addressed the imminent expiration of their router certificates, and showcased the ability to manage & mitigate risks.
Service Delivery Management
Vodafone UK
09.2015 - 03.2017
Supported business transformation initiatives and managed plans/outputs with other related delivery programmes.
Managed escalated / at-risk orders through to resolution and ensuring functional areas are aware of actions being taken.
Held responsibility for managing the on-hold / off-hold process, revision of target dates and liaison with all key functional areas including and both internal and external customers.
Ensured successful service delivery of all new and on-going services whilst adhering to company SLAs.
Represented clients and coordinating with stakeholders/offshore across other functions to implement client systems, complete projects, and address ongoing service needs.
Highlighted areas of under-performance and worked with relevant areas to implement improvements in processes.
Collaborated with 3rd parties and offshore to ensure delivery in line with customer and Vodafone requirements.
Forged strong, professional customer relationships at senior levels and providing existing clients with on-going excellent service in line with expectations.
Worked between BAU and Project types of products (Internet Protocol Virtual Private Network, DIA, DIB, EWL&VOICE)
Managed dependencies, risks, and issues and liaised with stakeholders to ensure appropriate engagement and support.
Arranged resource availability across operational Vodafone teams to ensure Delivery on Time is achievedCoordinated planned engineering works on CRM such as Salesforce, where appropriate
Cybersecurity Analyst
Clearswift
06.2009 - 09.2015
Led various Information Risk Management (IRM)-in-External Audit and Internal Audit engagements covering the in-depth understanding of client IT environment, technologies in use and governance structure for statutory financial audits for clients subject to SOX/ PCAOB requirements and Financial Statement audits.
Performed IT General Controls testing at all technology layers and utilities (such as program changes, system access, computer operation and program development, business systems controls (segregation of duties, configuration controls) and application controls testing including information produced by the entity testing (Report testing) and cybersecurity assessments.
Evaluated control effectiveness through ITGCs (Access Control, Program Change, Computer Operations) and ITAC (System Configuration, System Access, Interface Testing, Key report testing IPE).
Managed relationships with key internal and external stakeholders to provide updates, escalate matters promptly and achieve agreed objectives.
Prepared audit reports clearly communicated findings, recommendations, and action plans to Senior Management.