Wajeeh Rehman
London
Summary
I am a highly competent IT professional with a proven track record in troubleshooting, user support and managing databases. I have strong technical skills as well as excellent interpersonal skills, enabling me to interact with a wide range of clients. I am eager to be challenged in order to grow and further improve my IT skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service desk analyst
Invotra
Woking, Surrey
06.2023 - Current
- Assessing and diagnosing customer problems or issues with products or services, including walking them through troubleshooting processes.
- Collaborating with other support agents, technical teams, and management to resolve customer issues and improve processes.
- Answering incoming customer inquiries via our ticketing system, phone, email, chat, or other communication channels.
- Effectively manage to raise and resource required changes via the defined change management processes
- Prepare service/MIR reports to demonstrate service desk performance in line with defined SLAs, processes, and procedures.
- Knowledge of ITIL methodologies
- Experience with JIRA service management
Radiology Admin Support Officer
NHS England
Epsom, Surrey
12.2022 - 06.2023
- Manage documents within company databases, keeping accurate records of critical information.
- Partner with management to implement processes and complete special projects.
- Produce and distributed monthly reports using Excel knowledge.
- Prioritise incoming communications using customer experience software (Netcall)
- Navigate multiple application-specific interfaces to carry out analysis.
Application Support Analyst
MishiPay LTD
London
10.2021 - 12.2022
- Tracked computer system and network performance to identify root causes of issues.
- Delivered reliable, high quality technical support to average of 80+ users daily.
- Worked as a team and communicated effectively
- Role allowed me to expand my knowledge on the company app and often find shortcuts to overcome bugs
- Expanded user base of MishiPay and handled any other customer related issues with iOS and Android.
Education
LLB Honours - Law
University of Westminster
London 04.2001 -
A-Levels -
William Morris Sixth Form
Hammersmith And Fulham 04.2001 -
Diploma of Higher Education - Engineering And Technology
Kingston College
KingstonKingston Upon Thames2016
Skills
- Microsoft Office proficiency
- Customer Service Experience
- Operations Support
- Data Analysis
- Strategic planning
- Problem-solving
- JIRA
- GitHub
- AWS
Certification
- IBM DevOps and Software Engineering Professional Certificate
- Google IT Support Professional Certificate
Languages
Fluent in English, Urdu, Punjabi
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Some people want it to happen, some wish it would happen, others make it happen.
Michael Jordan
Timeline
Service desk analyst
Invotra
06.2023 - Current
Radiology Admin Support Officer
NHS England
12.2022 - 06.2023
Application Support Analyst
MishiPay LTD
10.2021 - 12.2022
LLB Honours - Law
University of Westminster
04.2001 -
A-Levels -
William Morris Sixth Form
04.2001 -
Diploma of Higher Education - Engineering And Technology
Kingston College
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