Wajahat Murtaza
Rowley Regis,Sand
Summary
Dedicated professional with extensive expertise in customer service excellence, communication, and team building. Proven track record in strategic planning, leadership, and resourcefulness. Proficient in Smart Task, Guard Tack, Timegate, Find my Shift, and Indel. Skilled in first aid, qualitative risk assessment, evacuation procedures, fire safety education, and hazard analysis. Adept at handling pressure and adapting in crises while maintaining knowledge of British standards and building regulations. Committed to leveraging skills for continued professional growth and organisational success.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Operations Support & Mobile Response Supervisor
GM Security Services Limited
London, City of London
03.2024 - 03.2025
- Quickly and professionally respond to alarm activations at client sites, assessing the situation, making the premises safe, and securing it.
- Conduct regular foot patrols and vehicle patrols of designated areas, monitoring activity, and reporting any suspicious behaviour or incidents.
- Secure and unlock client premises as required, ensuring that doors, gates, and other access points are properly secured.
- Regularly check the condition of the premises, including security systems, fire safety equipment, and general building integrity, and conduct welfare checks on staff or residents if necessary.
- Accurately document all incidents, including alarm activations, patrols, and any other security-related events, and report them to the control room or relevant authorities.
- Ensure the company vehicle is roadworthy, clean, and tidy, and report any maintenance issues.
- Follow pre-determined patrol routes and complete all necessary documentation, such as site visit reports, incident reports, and handover reports.
- Assist control room staff during incidents by advising them of appropriate actions and supporting colleagues where necessary.
- When necessary, provide security officer cover on static sites.
- Provided technical support for smooth and seamless operations.
- Supported financial operations by promptly reporting any discrepancies or issues to management.
- Provided administrative support to management team resulting in streamlined operations.
- Processed annual leave requests to support staff scheduling operations.
Dog handler
GM Security Services Limited
London, City of London
03.2023 - 03.2024
- Securing premises and personnel by patrolling property; equipment, and access points; permitting entry to authorised personnel only
- Prevent loss and damage to client sites by reporting irregularities
- Observe for signs of crime or disorder and investigate disturbances
- Take accurate notes to complete reports, logbook entries and all relevant paperwork to a high standard - including reporting in detail any incidents occurring whilst on duty
- Ensure risk assessment and assignment instructions are always followed to meet the customer requirements
- Deal with customers, staff, and visitors in a professional manner
Security officer (Static, Retail, Events, Doors)
GM Security Services Limited
London, City of London
03.2022 - 03.2023
- Checking and verifying visitor identification.
- Ensuring only authorized personnel enter the premises.
- Managing access control systems, such as gates, barriers, and entry points.
- Regularly patrolling the assigned area to deter crime and identify potential threats.
- Monitoring CCTV systems to observe activity and detect suspicious behaviour.
- Staying vigilant and alert to any unusual or concerning situations.
- Responding to alarms and other emergency situations.
- De-escalating conflicts and managing emergencies, such as fires or medical crises.
- Safeguarding property, equipment, and valuable assets from theft or damage.
- Preventing unauthorized access to restricted areas.
- Providing a welcoming and helpful environment for visitors.
- Answering questions and providing directions.
- Conducting building safety checks.
- Logging visitor movements and maintaining records.
- Assisting with crowd control at events.
Operations Support Executive (Remote)
4SSG UK Limited
Birmingham, Birmingham
08.2019 - 03.2022
- Overseeing the day-to-day activities of the security officers.
- Hiring, training, and evaluating security personnel.
- Planning work schedules and ensuring adequate staffing levels.
- Communicating important information and addressing team concerns.
- Maintaining accurate records of security incidents and activities.
- Assisting with security planning and execution for events.
- Overseeing the work of subcontractors.
Control Room & Quality Centre Manager (Remote)
MAK Security Services
Manchester, Manchester
12.2016 - 08.2019
- Managing Book Ons/Offs of Security Operatives.
- Managing Check Calls of Security Operatives.
- Managing Rotas of Security Operatives.
- Liaising with Subcontractors.
- Passing on Alarm Activations to Mobile Response Officers.
- Liaising with Customers.
- Assisting Operations team with coverage.
- Incident Reporting to Customers.
Education
Master of Business Administration - Business Administration
University of Northampton
Northampton 02.2023 - 02.2023
Bachelor of Science - Mechanical Engineering
University of Engineering and Technology
Lahore, Pakistan 11.2015 - 08.2019
Skills
- Customer services excellence
- Communication skills
- Team building
- Strategic planning
- Leadership
- Resourcefulness
- Knowledge of Smart Task
- Knowledge of Guard Tack
- Knowledge of Timegate
- Knowledge of Find my Shift
- Knowledge of Indel
- Productive networking
- Pressure handling capability
- First aid skills
- Qualitative risk assessment
- Adaptability in crisis
- Expertise in evacuation procedures
- Fire safety education expertise
- Building regulations knowledge
- Hazard analysis competence
- Knowledge of british standards
Certification
Door Supervisor
Emergency First Aid At Work
National Association of Security Dog Users (NASDU) certified Dog Handler
Chartered Manager Certificate from CMI
Level 7 Diploma in Strategic Management and Leadership from CMI
Member Institute of Security Risk Management
Member Institute of Professional Security Association
Technician Member Institute of Fire Safety Managers
Level 3 Course of Fire Risk Assessor
References
References available upon request.
Languages
English
Native
Timeline
Operations Support & Mobile Response Supervisor
GM Security Services Limited
03.2024 - 03.2025
Dog handler
GM Security Services Limited
03.2023 - 03.2024
Master of Business Administration - Business Administration
University of Northampton
02.2023 - 02.2023
Security officer (Static, Retail, Events, Doors)
GM Security Services Limited
03.2022 - 03.2023
Operations Support Executive (Remote)
4SSG UK Limited
08.2019 - 03.2022
Control Room & Quality Centre Manager (Remote)
MAK Security Services
12.2016 - 08.2019
Bachelor of Science - Mechanical Engineering
University of Engineering and Technology
11.2015 - 08.2019
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