Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Wai Yin Wong (Winnie)

London

Summary

Dedicated cleaning professional with extensive expertise in floor cleaning, hoovering, dusting, and window and glass door deep cleaning. Demonstrates exceptional skills in restroom maintenance, surface sterilisation, kitchen cleaning, and bin emptying. Proficient in stove and oven cleaning, maintaining hygienic fridges and freezers, and executing end of tenancy cleans. Known for adhering to hygiene standards, attention to detail, problem-solving abilities, and effective communication skills. Compliant with instructions and regulations including colour coding & COSHH. Career goal: To continually enhance cleaning proficiency while ensuring the highest standards of cleanliness and hygiene in every task undertaken.

Overview

33
33
years of professional experience

Work History

Cleaning operative

Excellerate services (Marks & Spencer Simply Food)
London
06.2024 - Current


  • Maintained high standards of cleanliness by sweeping, mopping, and vacuuming floors and carpets.
  • Regular checking and dusting the food package on shelves.
  • Cleaned and sanitised all food and beverage shelves, rearrange items on shelves properly after dusting.
  • Emptying waste bins regularly.
  • Cleaned and dried windows, mirrors and glass doors of store front to improve visibility and aesthetics.
  • Cleaned and dried display freezer and side of fridges
  • Cleaning bakery workstations, counters and ovens to maintain hygiene.
  • Wiping and disinfecting bakery shelves and glass top, ensure breadcrumbs and dirt remove from countertops.
  • Washing bakery equipments such as oven trays and bakery silicone to maintain cleanliness standards.
  • Cleaned and sanitised toilets, sinks and kitchen fixtures.
  • Responded swiftly to emergency spillages or breakages, preventing potential hazards or injuries.
  • Identified and reported accidents, hazards and safety risks to managers.
  • Implemented proper chemical handling procedures, guaranteeing safety in the workplace.
  • Monitored cleaning supplies and report to store manager for restocking.
  • Correctly used colour-coded equipment.
  • Safely stored cleaning solutions, equipment and chemicals.
  • Worked strictly within company health and safety guidelines, delivering full regulatory compliance.



Cleaning operative

Westgate Cleaning Limited
London
02.2021 - 04.2025


  • Daily cleaning duties in nursery, schools and offices
  • Cleaning rooms, kitchen, hallways, stairs and common areas, ensure all areas are tidy
  • Dusting all surfaces spot cleaned and sanitised high-touch areas.
  • Maintained high standards of cleanliness by sweeping, mopping, and vacuuming floors.
  • Detailed cleaning windows and mirrors
  • Cleaning and disinfecting toilets, sinks,
  • Empty bins waste
  • Remove stains and marks from tables and walls
  • Deep cleaning
  • Worked quickly to complete cleaning within allotted timeframes.
  • Ensure all cleaning tasks in compliance with health and safety guideline, proper use all cleaning chemicals
  • Adhere to colour coding applicable to the site
  • Safely stored cleaning solutions, equipment and chemicals.
  • Monitor stock of cleaning supplies and replenishing consumables such as paper towel, soap, toilet paper, bin liner and chemical
  • Report any hazards and broken equipments for maintenance


Sales assistant

Flicker retail
, Hong Kong
05.2017 - 10.2020


  • Fostered welcoming store environment by maintaining clean and well-organised displays.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Ensured stock replenishment in timely manner to maintain product availability.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Keeping track of orders, deliveries and customer requests.
  • Collaborated effectively with team members to meet sales targets.
  • Helped customers obtain specialised help for refunds and exchanges.



Catering assistant

Family-owned restaurant
, Hong kong
01.2014 - 12.2016


  • Served food and beverages to dining guests with outstanding customer service.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens.
  • Collaborated with team members for smooth catering operations during events.
  • Liaised with kitchen staffs for prompt order delivery to customers.
  • Handled payment transactions to guarantee smooth customer checkout process.
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Assisted in food preparation, resulting in timely service delivery.
  • Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
  • Collected, washed and sanitised dishes and cooking utensils.
  • Managed inventory of catering supplies, reducing waste through efficient usage and ordering practices.
  • Maintained skills across various kitchen roles, providing support in alternative positions during staff absences.


Shipping supervisor

Angliss China Limited
, Hong Kong
05.1992 - 11.2004


  • Prepared bills of lading, invoices and shipping documents for shipments.
  • Notified clients regarding status en route and delivery time.
  • Coordinated logistics, resulting in smoother operations.
  • Facilitated training to enhance team productivity.
  • Liaised with freight companies to ensure timely deliveries.
  • Resolved customer queries via email, following procedures.
  • Updated booking system to reflect shipping delays and changes, providing details to customers.
  • Followed correct customs clearance procedures for exporting and importing goods.
  • Tracked shipments using multiple software systems and kept clients informed on progress.


Education

Completed Secondary school education - Pass in English and Mathematics

Leung Shek Chee College
Hong Kong

Certificate of the Health and Social Care - Care

Chinese Association of Tower Hamlets
London
09/2024 - 10/2024

Certificate of Business Management -

Hong Kong Baptist University
Hong Kong

Typewriting Intermediate -

Pitman Exam
London

Certificate of Book keeping Elementary -

The London Chamber of Commerce and Industry
London

Skills

  • Punctuality
  • Process efficiency
  • End of Tenancy cleaning
  • Health and safety awareness
  • Professional cleaning product knowledge
  • Customer focussed

Languages

Chinese (Cantonese)
Native language
English
Fluent
Chinese (Cantonese)
Native
Chinese (Mandarin)
Intermediate

Timeline

Cleaning operative

Excellerate services (Marks & Spencer Simply Food)
06.2024 - Current

Cleaning operative

Westgate Cleaning Limited
02.2021 - 04.2025

Sales assistant

Flicker retail
05.2017 - 10.2020

Catering assistant

Family-owned restaurant
01.2014 - 12.2016

Shipping supervisor

Angliss China Limited
05.1992 - 11.2004

Completed Secondary school education - Pass in English and Mathematics

Leung Shek Chee College

Certificate of the Health and Social Care - Care

Chinese Association of Tower Hamlets
09/2024 - 10/2024

Certificate of Business Management -

Hong Kong Baptist University

Typewriting Intermediate -

Pitman Exam

Certificate of Book keeping Elementary -

The London Chamber of Commerce and Industry

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Wai Yin Wong (Winnie)