WAI YIN LEUNG, JOSEPH
Summary
Ambitious hospitality professional with a strong passion for developing my career into senior leadership within luxury food and beverage operations. With experience across internationally recognized hotels and high-end restaurants, I’ve built a solid foundation in both front-of-house service and operational management.
I thrive in fast-paced environments and enjoy taking ownership of responsibilities, whether that’s leading a team during busy service, improving workflow efficiency, or ensuring every guest receives a high-quality, personalized experience. I’m particularly passionate about combining service excellence with strong operational control to deliver consistent results.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Junior F&B Supervisor
Grosvenor House Suites
London, United Kingdom
02.2026 - 07.2026
- Supervised daily restaurant operations, optimising rota planning and attendance tracking to enhance team efficiency.
- Led and supported team members during service, contributing to staff briefings and training while monitoring performance.
- Maintained high service standards by assisting guests, resolving issues, and facilitating smooth service flow during peak periods.
- Coordinated supplier orders and monitored inventory usage, ensuring availability of essential items for seamless service.
Restaurant Team Leader
Park Hyatt London River Thames
London, United Kingdom
07.2024 - 02.2026
- Monitored daily operations, supplying senior management with team performance metrics to aid decision-making.
- Identified workflow inefficiencies, implementing improved scheduling that enhanced staff productivity.
- Supported rota planning, attendance tracking, and internal communication updates to enhance team coordination.
- Monitored inventory levels and placed orders, ensuring availability of stock for seamless operations.
- Coordinated supplier orders via BirchStreet and tracked inventory data to optimise stock management.
Afternoon Tea Waiter
Hotel Cafe Royal
London, United Kingdom
05.2023 - 06.2024
- Managed bookings, seating plans, and service flow using POS and CRM tools to enhance guest experience.
- Resolved customer complaints with empathy and professionalism, ensuring satisfaction for all parties involved.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
Head waiter
The Ivy Asia, Guildford
Guildford, United Kingdom
02.2022 - 04.2023
- Resolved customer complaints to enhance satisfaction and foster loyalty.
- Monitored restaurant cleanliness and hygiene standards to ensure compliance with health and safety regulations.
- Generated team performance reports and supported onboarding process to streamline new hire integration.
Wild Carrot Restaurant Server
Four Seasons Hotel Hampshire
Fleet, United Kingdom
07.2021 - 02.2022
- Conducted stock audits and reported inventory discrepancies to management.
- Facilitated internal communication on guest service feedback to enhance service quality.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Supported colleagues during busy periods to ensure timely service, demonstrating strong teamwork and communication skills.
Pool Terrace Server
Four Seasons Hotel Hong Kong
, Hong Kong
09.2017 - 06.2021
- Provided tailored service by tracking guest preferences and ensuring personalised experiences.
- Resolved customer complaints with empathy and professionalism, enhancing guest satisfaction and loyalty.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Supported colleagues during busy periods to ensure timely service, demonstrating strong teamwork and communication skills.
Education
BBA (Hons) - Travel Industry Management
The Hong Kong Polytechnic University, SPEED
Hong Kong01-2017
Skills
- Hotel restaurant operations
- Inventory management
- Supplier relationship management
- Food safety management
- Wine and beverage knowledge
- Team leadership
Certification
- WSET Level 2 - Pass with Merit
- BIIAB Level 2 Award for Personal License Holders
- Food Hygiene and Safety Level 3
- Level 3 HACCP Training
Languages
English
Upper Intermediate
B2
Chinese (Cantonese)
Proficient
C2
Chinese (Mandarin)
Advanced
C1
Timeline
Junior F&B Supervisor
Grosvenor House Suites
02.2026 - 07.2026
Restaurant Team Leader
Park Hyatt London River Thames
07.2024 - 02.2026
Afternoon Tea Waiter
Hotel Cafe Royal
05.2023 - 06.2024
Head waiter
The Ivy Asia, Guildford
02.2022 - 04.2023
Wild Carrot Restaurant Server
Four Seasons Hotel Hampshire
07.2021 - 02.2022
Pool Terrace Server
Four Seasons Hotel Hong Kong
09.2017 - 06.2021
BBA (Hons) - Travel Industry Management
The Hong Kong Polytechnic University, SPEED