Wai Lan Queenie TO
Heaton Mersey, Stockport, Manchester,United Kingdom
Summary
Experienced Assistant Social Work Officer in Hong Kong with 13 years dedicated to safeguarding practices and psychiatric social work, skilled in performing comprehensive evaluations and implementing risk assessments. Executes assessments for children and adults requiring safeguarding, ensuring compliance with court mandates.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Social Work Officer
Family Services, Social Welfare Department
03.2021 - 08.2023
- Conducted comprehensive evaluations of family needs and risk factors in safeguarding cases.
- Executed assessments for children requiring safeguarding, preparing court order applications.
Assistant Social Worker
Psychiatric Services, Social Welfare Department
02.2017 - 03.2021
- Collaborated with multidisciplinary teams to execute care plans for patients discharged from psychogeriatric wards.
- Provided statutory supervision and prepared comprehensive reports for individuals under Guardianship Orders.
Assistant Social Worker
Probation Services, Social Welfare Department
12.2013 - 03.2021
- Prepared pre-sentencing reports and developed rehabilitation plans to support probationers and community service workers' successful reintegration.
- Supervised probationers and community service workers under court orders, promoting effective community reintegration.
Assistant Social Worker
Medical Services, Social Welfare Department
08.2010 - 12.2013
- Collaborated with healthcare professionals to develop discharge care plans for in-patient patients.
- Prioritised cases to deliver high-quality patient care, effectively managing workload and meeting critical deadlines.
Teaching Associate
Vocational Training Council, HKIVE
08.2008 - 08.2010
- Delivered whole-person development courses in a vocational training institution.
Program Officer
TREATS
07.2007 - 08.2008
- Implemented educational talks, experiential programs, or overnight adventure-based camps to enhance social skills and foster social integration among children and youth from mainstream schools and those with special educational needs.
Youth Worker
Hong Kong Federation of Youth Groups
02.2006 - 07.2007
- coordinating educational programs for youth and children.
Operation Hostress
Hong Kong Disneyland
01.2005 - 01.2006
- Completed on-the-job training at Walt Disney World (U.S.A.) to support Hong Kong Disneyland opening.
- Provided exceptional customer service in Guest Relations at Hong Kong Disneyland, enhancing guest experience.
Marketing Executive
Cheung Kee Environmental Limited
10.2004 - 01.2005
- Coordinated sales and marketing events to enhance brand visibility and engage target audiences.
Education
Master - Social Work
University of Hong Kong
Hong Kong2010
Bachelor of Social Sciences - Social Sciences
University of Hong Kong
Hong Kong2004
Skills
- Effective communication
- Empathetic listening
- Child and Adult safeguarding practices
- Psychiatric social work expertise
- Strengths-based methodology
- Risk assessment and management
- Crisis intervention strategies
- Multidisciplinary collaboration
Languages
English
Upper Intermediate
B2
Chinese (Cantonese)
Proficient
C2
Chinese (Mandarin)
Advanced
C1
Certification
- Registered Social Worker in England
- Full UK Driving License
- Kayak Proficiency (Gold Award) Certificate
- Associate Instructor Certificate in Low Event
- Level 2 Mountain Craft Training Certificate
Hobbies and interests
- Travelling, Cooking, Watching movies
Additional Information
I became a homemaker for my family after I migrated to UK in 2023. I resume to work after my husband joined us in February 2026.
Timeline
Assistant Social Work Officer
Family Services, Social Welfare Department
03.2021 - 08.2023
Assistant Social Worker
Psychiatric Services, Social Welfare Department
02.2017 - 03.2021
Assistant Social Worker
Probation Services, Social Welfare Department
12.2013 - 03.2021
Assistant Social Worker
Medical Services, Social Welfare Department
08.2010 - 12.2013
Teaching Associate
Vocational Training Council, HKIVE
08.2008 - 08.2010
Program Officer
TREATS
07.2007 - 08.2008
Youth Worker
Hong Kong Federation of Youth Groups
02.2006 - 07.2007
Operation Hostress
Hong Kong Disneyland
01.2005 - 01.2006
Marketing Executive
Cheung Kee Environmental Limited
10.2004 - 01.2005
Master - Social Work
University of Hong Kong
Bachelor of Social Sciences - Social Sciences
University of Hong Kong