WAI CHUEN WU
Stockport,Cheshire
Summary
As a seasoned social worker with over 20 years of expertise in youth services, I have dedicated my career to driving youth engagement through high-impact programming in Hong Kong. My work focuses on empowering young leaders and strengthening community resilience by helping youth realize their potential through cultural, media, and recreational platforms.
Currently serving as a Service Consultant at The Hong Kong Federation of Youth Groups (HKFYG), I lead strategic efforts to enhance user-led initiatives and pioneer Online-Merge-Offline (OMO) service models across Integrated Children and Youth Service Centres. I am passionate about bridging the gap between traditional social services and digital innovation to create a seamless, modern experience for the next generation.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work history
Service Consultant
The Hong Kong Federation of Youth Groups
Hong Kong
2026.03 - Current
- Coordinated the Summer Youth Programme 2026 by leading a working group to optimize the enrolment process, marketing strategy, and customer service standards.
- Led a cross-functional team for the Jockey Club 21C@JC Project, overseeing internal and external communications and the development of a multi-agency CRM and youth engagement system.
Supervisor
The Hong Kong Federation of Youth Groups
Hong Kong
2021.11 - 2026.03
- Strategic Supervision: Oversight of 8 Integrated Children and Youth Service Centres (ICYSCs) subvented by the government, leading a multi-professional team of approximately 100 social workers and specialists.
- Clinical & School Oversight: Supervised School Social Work services, providing senior endorsement for student cases, including high-risk crisis interventions and child protection protocols.
- Digital Transformation Lead: Steering the digital evolution of youth services, including online platform development and the integration of IoT applications within physical service sites to modernize user engagement.
- Agency Representative & Innovation: Acting as the designated agency representative for high-impact innovation projects, including 21C@JC and The Year of Go (TYoG), focused on enhancing youth engagement across Hong Kong cross-NGO youth services.
- System Development (TO_MO): Leading the development of TO_MO, a one-touch online platform designed to integrate a seamless Online-Merge-Offline (OMO) user journey for Hong Kong youth.
- City-Wide Coordination: Orchestrating "Neighbourhood First," a territory-wide initiative that mobilizes youth to organize and deliver community services across all districts in Hong Kong.
Unit-in-charge
The Hong Kong Federation of Youth Group
Hong Kong
2011.05 - 2021.10
- Unit Supervision: Supervising an Integrated Children and Youth Service Centre (ICYSC), overseeing personal growth and engagement programs focused on prevention and youth development.
- Volunteer Coordination: Coordinating youth volunteer services through both district-based initiatives and internal cross-district collaborations.
- Clinical Oversight: Supervising school social workers across two schools, providing clinical supervision for cases and overseeing school intervention programs.
- District Representation: Serving as the Agency Representative in the Yuen Long Social Welfare District group (Social Welfare Department) to collaborate with other NGOs on youth service strategies.
- Strategic Focus: Contributing to cross-NGO initiatives regarding drug education, cyber literacy, and volunteer service development.
Youth Work Officer
The Hong Kong Federation of Youth Groups
Hong Kong
2004.11 - 2011.04
- Youth Employment case management: Providing comprehensive case management for NEET youth (aged 14–25). This includes personalized career coaching, group workshops, and establishing employer connections to facilitate successful job placements.
- Team Leadership: Serving as a Social Work Team Leader reporting directly to the Unit-in-Charge. Responsible for coordinating holistic youth development programs and large-scale community mass events for children and youth aged 6–24.
Education
Master of Arts - General Education
The Chinese University of Hong Kong
Hong Kong 2006.09 - 2008.07
Bachelor of Arts - Social Work
The Hong Kong Polytechnic University
Hong Kong 2001.09 - 2004.08
Skills
Registered social worker (Hong Kong) since 2004
Affiliations
- Running, hiking, reading books
Accomplishments
- Heartwarming Social Worker Award (2025)
Awarded by The Hong Kong Council of Social Service (HKCSS)
Recognized for outstanding dedication, empathy, and impactful service within the social work profession in Hong Kong. - Staff Excellence Award (3-Time Recipient)
The Hong Kong Federation of Youth Groups (HKFYG) | 2021-22, 2023-24, 2024-25
Honored for consistent high performance, leadership in youth service innovation, and contributions to the agency’s strategic goals.
Languages
English
Intermediate
CANTONESE
Native
Mandarin
Intermediate
Timeline
Service Consultant
The Hong Kong Federation of Youth Groups
2026.03 - Current
Supervisor
The Hong Kong Federation of Youth Groups
2021.11 - 2026.03
Unit-in-charge
The Hong Kong Federation of Youth Group
2011.05 - 2021.10
Master of Arts - General Education
The Chinese University of Hong Kong
2006.09 - 2008.07
Youth Work Officer
The Hong Kong Federation of Youth Groups
2004.11 - 2011.04
Bachelor of Arts - Social Work
The Hong Kong Polytechnic University
2001.09 - 2004.08