Wahab Ologbonyo

• Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
• Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
• Monitored and documented client behaviors, activities and development, aiding appropriate care plan management.
• Continuously promoted best practices in health, safety and security to safeguard service user welfare.
• Used excellent communication and interpersonal skills to engage and interact with individuals in need.
• Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.

• Working on digital transformation and platform migration to create unified system that is more customer centric, agile and data-driven
• Capable of communicating effectively with non-financial stakeholders
• Translate the business requirements to technical requirements
• Complete GAP analysis to define As-Is and To-Be states based on overall project objectives
• Analyze the effects of technical and feature dependencies throughout the digital infrastructure, took appropriate measures to guarantee coherence in requirements across platforms and streams.
• Develop Epic, User Stories and Gherkin Syntax; design use cases and wireframes diagrams to understand user journey
• Design wireframes and mockups based on HLRs with Gliffy for both desktop and mobile users for the new platform
• Perform Product Back-log prioritization using MoSCow strategies in JIRA
• Elicited, prioritised, managed and traced business and product requirements for various projects
• Identified benefits, planned and realised them for projects
• This was also aimed at improving key areas of the business such as sales, marketing, customer service, support and service delivery
• Documented process flows and implemented requirements for functional improvements.
• Conducted interviews with key business users to collect information on processes and user requirements.
• Facilitated and organized requirement gathering sessions
• Communicate and document the strategic vision for the products in the portfolio, creating clearly defined Epics, Features, and User Stories that align with the product vision and effectively communicate customer and stakeholder needs to the development teams.
• Demonstrate flexibility in dealing with shifting priorities and work effectively under deadlines with minimal supervision.
• Provided real-time data updates for stakeholders to be able to make better and faster decisions
• I carried out Testing/validating solutions created.
• Provide input and take appropriate action to resolve escalated production issues, while also taking steps to minimize future issues.
• Professional references available upon request

Achievements:

• Successfully elicited requirements and produced artefacts for various projects that were delivered on time, within budget and met stakeholder expectations

• Supported review, acceptance or denial of new or renewal business.
• Reviewed, classified, coded and rated applications.
• Collaborating with underwriters to review insurance policies and renewals to ensure that they are accurate and up-to-date.
• Developing an understanding of the company's underwriting guidelines and procedures, as well as the insurance industry as a whole.
• Attending training sessions and meetings with the underwriting team to develop your knowledge and skills in underwriting.