Wafiullah Hikmat
London,United Kingdom
Summary
First-Class BSc in Business Information Systems from Middlesex University with practical experience in service desk and IT support environments. Experienced in logging, managing, and resolving first-line support tickets, ensuring issues are handled within agreed service levels and escalated appropriately when required. Skilled in troubleshooting hardware, software, and network incidents, as well as supporting users with account access, system navigation, and workstation setup.
Overview
7
7
years of professional experience
Work history
IT Technician
Mili Transfer
London
2025.01 - Current
- Troubleshoot hardware and software issues
- Install operating systems and applications
- Configure printers, routers, and workstations
- Provide remote or on-site technical support
- Maintain IT documentation and logs
- Handled IT support requests, solving problems quickly
- Provided effective IT support, resulting in minimal downtime during critical periods.
Receptionist
The Gantry London Hotel
London
2023.11 - 2024.03
- Welcomed guests professionally, handled incoming calls, and directed enquiries to the appropriate departments to support efficient front-desk operations.
- Managed incoming and outgoing mail, processed payments, and maintained accurate records, improving workflow and reducing errors.
- Provided attentive and professional customer service, contributing to high guest satisfaction and positive feedback.
- Prepared reports and documentation accurately and on time, supporting management with reliable information.
IT Technician
Cadence Consultancy LTD
Bydgoszcz, Kujawsko-pomorskie
2023.01 - 2023.04
- Logged incidents accurately and escalated unresolved issues.
- Performed regular maintenance, upgrades, and new installations to ensure smooth system performance.
- Set up computers, routers, and printers to support staff needs.
- Documented repairs and diagnoses in logs to maintain clear service records.
- Installed, maintained, and repaired hardware components, ensuring optimal functionality.
- Provided IT support to staff members, improving overall operational efficiency.
Interpreter and Cultural Advisor
Cadence Consultancy LTD
Bydgoszcz, Kujawsko-pomorskie
2021.11 - 2021.12
- Delivered Pashto and Dari language sessions.
- Organised and scheduled training sessions.
- Maintained records and updated training documents.
- Helped create training materials and resources.
- Explained cultural information in simple, clear language.
- Communicated with trainers and participants to coordinate sessions.
- Answered questions and provided support to learners.
- Built positive relationships with participants through helpful support.
Customer Service Assistant
Sainsburys Local
London
2019.07 - 2021.09
- Provided friendly and professional assistance to customers in store.
- Answered customer enquiries about products, promotions, and store services.
- Resolved customer issues and complaints efficiently to ensure a positive shopping experience.
- Worked collaboratively with colleagues to ensure smooth store operations.
- Assisted other departments when required during busy periods.
Education
GCSEs -
Lammas School and Sixth Form College
London 09/2009 - 09/2014
NVQ Level 3 -
BSix Brooke House Sixth Form College
London 09/2014 - 09/2016
Bachelor of Science - Business Information System
Middlesex University
London 10/2020 - 07/2023
Skills
- Fixing hardware and software problems
- Setting up computers, printers, and routers
- Windows, Office 365, Outlook
- Basic networking
- System updates and maintenance
- Logging and tracking IT issues
- IT equipment checks and setup
- Call handling and email support
- Reception and front desk work
- Record keeping and data entry
- Booking, scheduling, and filing
- Helping customers and solving problems
- Working in a fast-paced environment
- Handling payments and paperwork
References
References available upon request.
Languages
Hindi
Elementary
Pashto
Fluent
Urdu
Intermediate
Farsi
Intermediate
Affiliations
- Football ( East City FC)
- Cricket (Loughton Cricket Club)
- Volunteering for local charities or community projects
- Mentoring or coaching in sports or education
- Creating and developing my own clothing brand, focusing on design and brand growth (https://badpocket.co.uk)
- Swimming
Timeline
IT Technician
Mili Transfer
2025.01 - Current
Receptionist
The Gantry London Hotel
2023.11 - 2024.03
IT Technician
Cadence Consultancy LTD
2023.01 - 2023.04
Interpreter and Cultural Advisor
Cadence Consultancy LTD
2021.11 - 2021.12
Customer Service Assistant
Sainsburys Local
2019.07 - 2021.09
GCSEs -
Lammas School and Sixth Form College
09/2009 - 09/2014
NVQ Level 3 -
BSix Brooke House Sixth Form College
09/2014 - 09/2016
Bachelor of Science - Business Information System
Middlesex University
10/2020 - 07/2023