Waad Alias

• Providing excellent service to clients and guests, carrying out all duties to the highest standards.
• Being flexible in my approach when offering business support as required.
• I was actively seeking opportunities to improve efficiencies and enhancing the overall business environment.
• Specialised in the overall client experience across all aspects of the client floor.
• Ensured the arrival experience and interaction with all stakeholders is a memorable one, with a consistent drive to provide an outstanding level of service and surprise to delight our guests whenever an opportunity arises.
• Offered an authentic welcome to clients and their guests and offering refreshments in the waiting area as appropriate.
• Escorted stakeholders to the required destination within the premises and maintaining situational awareness of the whole reception and general area.

● Developed strategies to assist clients in recovering fee notes.

● Coordinated meetings with members (barristers) for service usage.

● Provided support through phone inquiries, ensuring prompt and helpful responses.

● Assisted in drafting correspondence to solicitors on behalf of our members.

● Performed data entry tasks accurately while entering large volumes of information into the firm's computer systems.

●Conducted research on legal matters to support members using online databases.

● Maintained an organised filing system for efficient document retrieval.

● Acted as a liaison between the firms and barristers, facilitating effective communication between both parties.

● Displayed superior confidentiality in mail, telephone and in-person communications.

● Remained highly organised and detail-oriented while working on several cases simultaneously.

●Welcomed and assisted all visitors and clients, ensuring they were greeted courteously and directed appropriately.

● Managed a multi-line telephone system, efficiently routing incoming calls and forwarding messages to the correct personnel.

● Coordinated client appointments and scheduling.

●Composed and responded to email correspondence on behalf of senior staff, demonstrating discretion.