Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Vyshnavi Muvva

Aylesbury

Summary

Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering abilities in program management and interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Coversure Insurance
06.2022 - 01.2025
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Devised and published metrics to measure organization's success in delivering world class customer service.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Responded to customer requests for products, services, and company information.
  • Increased efficiency and team productivity by promoting operational best practices.

Customer Service Assistant

Stay Sure Insurance
02.2021 - 04.2022
  • Achieved and continuously exceeded revenue quota through product and service promotion during routine calls.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Analyzed customer feedback to identify areas for improvement.

Education

Electronics and Communication Engineering -

GVR & S college of engineering
04.2018

MSc - computer science

BPP University

Skills

  • Customer Service
  • Organization
  • Project Organization
  • Communications
  • Team Management
  • Operational Improvement
  • MS Office
  • Business Operations
  • First Aid/CPR
  • Supervision

Timeline

Customer Service Representative

Coversure Insurance
06.2022 - 01.2025

Customer Service Assistant

Stay Sure Insurance
02.2021 - 04.2022

MSc - computer science

BPP University

Electronics and Communication Engineering -

GVR & S college of engineering

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Vyshnavi Muvva