Summary
Overview
Work History
Education
Skills
Timeline
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Vysakh Pallipurath Ravichandran

Waiter
London,Bethenal Green

Summary

Friendly and approachable, with knack for delivering exceptional customer service and strong communication skills. Skilled in multitasking and problem-solving, bringing proactive approach to managing diverse customer needs. Committed to enhancing guest satisfaction and operational efficiency in Waiter/Supervisor role.

Overview

1
1
year of professional experience

Work History

Restaurant Waiter

Royal Opera House
Covent garden, Londodn
12.2023 - Current
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Delivered prompt, efficient service to ensure customer satisfaction.
  • Maintained detailed knowledge of menu items to provide recommendations.
  • Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
  • Managed large group reservations with meticulous attention to detail.
  • Worked effectively under pressure during peak hours, ensuring timely services.
  • Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Perfected the art of upselling beverages and desserts for profit maximisation.
  • Enhanced customer dining experience by providing top-notch service.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Managed timing standards in food deliveries to minimise delays.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
  • Delivered food and drinks discreetly for seamless and unobtrusive service.
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
  • Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Polished glasses and cutlery to pristine standards.
  • Checked customer IDs to confirm age before selling age-restricted products.
  • Advised on food and drink choices based on customer preferences.

Room Attendant

Marriott
Kilburn park, London
09.2023 - 12.2023
  • Expertly operated cleaning equipment to fulfil time targets.
  • Ensured high standards of hygiene by regularly sanitising all areas.
  • Cleared and organised Back of House areas to minimise accident risks.
  • Resolved guest queries in line with service standards and protocols.
  • Followed stringent standard operating procedures whilst cleaning and servicing rooms; improved quality control measures.
  • Provided detailed room service for the comfort of guests.
  • Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
  • Assisted with laundry operations to maintain fresh linen supply.
  • Demonstrated excellent attention to detail whilst preparing rooms for new arrivals.
  • Trained new room attendants on company policies and cleaning procedures.
  • Prioritised tasks to consistently meet room readiness upon guest check-in.
  • Secured guest rooms after performing housekeeping services.
  • Completed smooth housekeeping with exceptional planning and quality assurance.
  • Polished furniture and fixtures regularly, maintaining an attractive appearance in rooms.
  • Improved customer experience with attentively addressing their needs.
  • Sanitised bathrooms to uphold strict hygiene and infection control procedures.
  • Ensured clear communication with housekeeping supervisor regarding any special requests or issues in rooms.

Education

Master of Business Administration - Digital Marketing

University of Roehampton
Roehampton
09.2023

Bachelor of Science - Vocational-Technical Education

Calicut University
Thrissur
11.2019

Skills

    Adapting to customer preferences

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Timeline

Restaurant Waiter

Royal Opera House
12.2023 - Current

Room Attendant

Marriott
09.2023 - 12.2023

Master of Business Administration - Digital Marketing

University of Roehampton

Bachelor of Science - Vocational-Technical Education

Calicut University

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Vysakh Pallipurath RavichandranWaiter