Vysakh Pallipurath Ravichandran
Waiter
London,Bethenal Green
Summary
Friendly and approachable, with knack for delivering exceptional customer service and strong communication skills. Skilled in multitasking and problem-solving, bringing proactive approach to managing diverse customer needs. Committed to enhancing guest satisfaction and operational efficiency in Waiter/Supervisor role.
Overview
1
1
year of professional experience
Work History
Restaurant Waiter
Royal Opera House
Covent garden, Londodn
12.2023 - Current
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Delivered prompt, efficient service to ensure customer satisfaction.
- Maintained detailed knowledge of menu items to provide recommendations.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Managed large group reservations with meticulous attention to detail.
- Worked effectively under pressure during peak hours, ensuring timely services.
- Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Perfected the art of upselling beverages and desserts for profit maximisation.
- Enhanced customer dining experience by providing top-notch service.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Managed timing standards in food deliveries to minimise delays.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Polished glasses and cutlery to pristine standards.
- Checked customer IDs to confirm age before selling age-restricted products.
- Advised on food and drink choices based on customer preferences.
Room Attendant
Marriott
Kilburn park, London
09.2023 - 12.2023
- Expertly operated cleaning equipment to fulfil time targets.
- Ensured high standards of hygiene by regularly sanitising all areas.
- Cleared and organised Back of House areas to minimise accident risks.
- Resolved guest queries in line with service standards and protocols.
- Followed stringent standard operating procedures whilst cleaning and servicing rooms; improved quality control measures.
- Provided detailed room service for the comfort of guests.
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
- Assisted with laundry operations to maintain fresh linen supply.
- Demonstrated excellent attention to detail whilst preparing rooms for new arrivals.
- Trained new room attendants on company policies and cleaning procedures.
- Prioritised tasks to consistently meet room readiness upon guest check-in.
- Secured guest rooms after performing housekeeping services.
- Completed smooth housekeeping with exceptional planning and quality assurance.
- Polished furniture and fixtures regularly, maintaining an attractive appearance in rooms.
- Improved customer experience with attentively addressing their needs.
- Sanitised bathrooms to uphold strict hygiene and infection control procedures.
- Ensured clear communication with housekeeping supervisor regarding any special requests or issues in rooms.
Education
Master of Business Administration - Digital Marketing
University of Roehampton
Roehampton09.2023
Bachelor of Science - Vocational-Technical Education
Calicut University
Thrissur11.2019
Skills
Adapting to customer preferences
Spirits, wine and food service
Billing procedures
Up-selling techniques
Allergen and dietary requirements
Allergen awareness
Fine dining experience
Food and drink preparation
Drink and food upselling
Seasonal special recommendations
Accurate stock counts
Timeline
Restaurant Waiter
Royal Opera House
12.2023 - Current
Room Attendant
Marriott
09.2023 - 12.2023
Master of Business Administration - Digital Marketing
University of Roehampton
Bachelor of Science - Vocational-Technical Education
Calicut University