Vusumzi Reginald Yelani
Mthatha
Summary
Experienced driver careful with deliveries and good at planning optimum routes. Reliable in meeting schedules with minimum delays, no accidents and well-maintained vehicle. Attentive to details of individual delivery requirements and changing traffic conditions. Safe Taxi driver with clear record and dedication to proper vehicle operation. Dependable in following despatch orders and performing against tight schedules. Taxi operations professional with experience in managing dispatch systems and coordinating driver schedules. Strong communication and problem-solving skills, ensuring smooth and efficient service for passengers. Proven ability to handle customer queries and provide support in fast-paced environment. Reliable Taxi Operator with extensive experience in providing safe, timely, and customer-focused transportation services. Strong ability to navigate routes, manage bookings, and resolve issues promptly, ensuring passenger satisfaction. Skilled in maintaining vehicle cleanliness, performing basic maintenance, and adhering to traffic regulations. Committed to delivering seamless and pleasant ride experience for all passengers.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Taxi Operator
Mamela Taxi Accossiation
Mthatha, South Africa
12.2019 - Current
- Maintained a clean and comfortable vehicle environment for optimal passenger satisfaction.
- Assisted passengers with special needs, ensuring accessibility and comfort during their journey.
- Provided safe and timely transportation for passengers to various destinations across the city.
- Handled customer queries and complaints with professionalism, resolving issues to their satisfaction.
- Followed strict confidentiality guidelines regarding passenger information and destinations.
- Conducted regular vehicle maintenance checks to comply with safety regulations and standards.
- Kept accurate records of journeys, including distances travelled and fares charged.
- Responded promptly to booking requests via phone and mobile application platforms.
- Reported any vehicle issues or damages to management promptly for immediate resolution.
General Assistant
Build Rite Hardware
Brits, South Africa
09.2015 - 05.2019
- Completed assigned tasks efficiently and with minimal supervision.
- Managed the cleanliness and organisation of the office environment, arranging for repairs and maintenance as needed.
- Monitored existing stock on daily basis, accurately submitting orders to maintain optimal inventory levels.
- Delivered exceptional customer service, resolving queries and complaints with professionalism and courtesy.
- Took messages from clients and relayed them to relevant staff promptly.
- Helped visitors to reach appropriate staff member or location.
- Greeted visitors and appropriately directed to designated areas.
- Assisted associated departments with clerical and administrative support.
- Photocopied and printed documents on behalf of clerical support teams.
- Used technical and detailed information to prepare comprehensive reports.
Armed Reaction Officer
ADT Fire And Security
Cape Town, South Africa
02.2010 - 08.2015
- Managed team of junior officers, providing leadership and guidance for operational efficiency.
- Prepared detailed reports for senior management, outlining operational performance and strategic recommendations.
- Performance-managed organisation in line with policies and objectives.
- Developed and executed strategic plans to achieve goals of organisation.
- Responded to emergency calls for service, providing timely assistance and support to individuals in distress.
- Updated operational procedures to align with best practices.
- Monitored compliance with health and safety regulations, reducing workplace accidents and promoting a safe environment.
- Prepared detailed reports on daily activities, incidents, and investigations, maintaining accurate records for legal proceedings.
- Conducted employee evaluations and reviews to identify and recommend areas for improvement.
- Led training sessions on regulatory compliance, enhancing team's knowledge and skills.
- Established systems and procedures for optimal operational controls and organisational success.
- Investigated complaints and took corrective actions, improving service quality and customer satisfaction.
- Developed and maintained relationships with community leaders to support local engagement initiatives.
Driver
Triton Express
Cape Town, South Africa
07.2007 - 11.2009
- Used safe driving practices at all times when operating vehicles.
- Delivered goods and services punctually, ensuring items arrived in excellent condition.
- Collected goods and materials from suppliers for distribution.
- Maintained vehicle in optimum condition for safety and reliability.
- Conducted daily vehicle inspections to uphold safety standards and identified necessary repairs.
- Conducted regular safety inspections by checking oil and breaks.
- Notified management of vehicle safety concerns and issues.
- Loaded vehicle, properly securing items to prevent load shifting and damage during transportation.
- Washed and cleaned vehicle exterior weekly, keeping vehicle presentable and clean.
- Planned best, safest and most efficient routes for journeys using navigational systems and maps.
- Followed highway codes at all times when driving company vehicles and transporting goods.
- Remained calm during rush hour and other stressful driving situations.
- Stayed vigilant and within safe driving practices when operating vehicles.
- Safely transported passengers to destinations, adhering to strict time schedules and road regulations.
- Secured passenger belongings in vehicle to ensure safe transport.
- Drove cautiously in bad weather conditions to maximise safety.
- Kept vehicle interior and exterior spotless by carrying out vehicle deep cleaning, including pressure washing, shining and hoovering.
- Planned efficient routes for timely deliveries, leveraging GPS and local traffic knowledge.
- Safely operated different company vehicles, including cars, vans and light- and heavy-duty lorries.
Education
Drade B - Security
Masakhane Learning Academy
Cape Town, WC 10.2009 - 11.2009
Metric - Metric
Ntsebenziswano Secondary School
Cape Town, WC 01.2003 - 12.2003
Skills
- Vehicle inspection
- Route planning
- Customer service
- Conflict resolution
Languages
Afrikaans
Intermediate
B1
English
Intermediate
B1
Xhosa
Proficient
C2
Tswana
Intermediate
B1
Timeline
Taxi Operator
Mamela Taxi Accossiation
12.2019 - Current
General Assistant
Build Rite Hardware
09.2015 - 05.2019
Armed Reaction Officer
ADT Fire And Security
02.2010 - 08.2015
Drade B - Security
Masakhane Learning Academy
10.2009 - 11.2009
Driver
Triton Express
07.2007 - 11.2009
Metric - Metric
Ntsebenziswano Secondary School
01.2003 - 12.2003