Vrinda Shokeen
Bristol
Summary
Dynamic and results-driven professional with a strong foundation in customer engagement and sales target achievement. Demonstrates excellent interpersonal and communication skills, complemented by expertise in visual merchandising, product presentation, and stock management. Adept at building rapport with customers, utilising upselling techniques to drive sales growth. Proven ability to work effectively within a team, showcasing flexibility, reliability, and problem-solving capabilities. Committed to delivering exceptional service while managing time efficiently and resolving conflicts with ease.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Sales advisor
OFFICE Shoes
Bristol
2026.01 - 2026.02
- Collaborated with the marketing team for successful product launches.
- Maintained clean, organised retail environment to enhance shopping experience.
- Suggested suitable products to customers for enhanced shopping experience.
- Provided comprehensive after-sales support, ensuring customer satisfaction.
Sales assistant
Zara
Bristol
2025.11 - 2026.01
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Assisted customers with product selection for optimal satisfaction.
- Conducted daily inventory checks to manage stock levels accurately.
- Learnt about new products quickly, providing comprehensive guidance to customers.
Brand Ambassador
Police Now
Bristol
2025.09 - 2025.11
- Promoted the Police Now graduate scheme through campus engagement and marketing events.
- Developed communication and networking skills while representing the brand at the University of Bristol.
Sales Assistant
H&M
Bristol
2025.09 - 2025.10
- Supported daily store operations, replenished stock, and ensured the sales floor was well-organized.
- Assisted customers with product selection, styling advice, and sizing queries.
- Delivered excellent customer service, contributing to increased sales and positive customer feedback.
- Collaborated with the team to maintain visual standards and support seasonal promotions.
Sales Assistant
H&M
New Delhi
2023.01 - 2025.07
- Engaged customers, offered styling suggestions, and processed transactions accurately using POS systems.
- Maintained visual merchandising standards in alignment with brand guidelines.
- Managed stock deliveries, organized storage areas, and reduced product shrinkage.
- Supported the sales team in achieving and surpassing monthly targets.
Sales Advisor
Zara
New Delhi
2022.06 - 2023.12
- Provided styling advice and personalized customer service to ensure a positive shopping experience.
- Consistently exceeded individual and team sales goals.
- Assisted in restocking, merchandising, and maintaining store presentation.
- Resolved customer inquiries and complaints with professionalism and efficiency.
Education
Master of Laws (LLM) - Company Law and Corporate Governance
University of Bristol
Bristol, UK 2025.09 - 9 2026
Bachelor of Laws (LLB) - Law
GGSIPU University
New Delhi, IndiaSkills
- Excellent interpersonal and communication skills
- Customer engagement and rapport building
- Sales target achievement and upselling techniques
- Visual merchandising and product presentation
- Stock management and POS operation
- Teamwork
- Flexibility
- Reliability
- Conflict resolution
- Problem-solving
- Time management
- Organization
Certification
- Sales Assistant Skills & Foundational Sales – Dale Carnegie (Coursera)
- Salesforce Sales Development Representative Professional Certificate – Salesforce (Coursera)
- Brand Management: Aligning Business, Brand, and Behaviour – London Business School (Coursera)
REFERENCES
Available upon request.
Timeline
Sales advisor
OFFICE Shoes
2026.01 - 2026.02
Sales assistant
Zara
2025.11 - 2026.01
Brand Ambassador
Police Now
2025.09 - 2025.11
Sales Assistant
H&M
2025.09 - 2025.10
Master of Laws (LLM) - Company Law and Corporate Governance
University of Bristol
2025.09 - 9 2026
Sales Assistant
H&M
2023.01 - 2025.07
Sales Advisor
Zara
2022.06 - 2023.12
Bachelor of Laws (LLB) - Law
GGSIPU University