Vraj Patel
Cardiff,Vale of Glamorgan
Summary
A versatile professional with expertise in navigating new environments and interpreting trends, demonstrating clear communication skills and sound ethical judgment. Proficient in organisational and time management, with a proven ability to prioritise urgent requests effectively. Skilled in handling unstructured data and mastering web analytics tools, complemented by a strong aptitude for research and information seeking. Committed to leveraging these competencies to drive strategic insights and contribute to organisational success.
Overview
2
2
years of professional experience
Work history
Customer service technician
EE
Merthyr Tydfil
2025.05 - Current
- Facilitated technical workshops, increasing staff competence in handling advanced systems.
- Displayed empathy during customer interactions resulting in increased positive feedback from clients.
- Liaised with other technicians, improving team coordination and efficiency.
- Maintained high level of professionalism for superior customer experience.
- Managed over 50 customers per day including repeat calls
Store Manager
Shree Stores
Barry, Vale of Glamorgan
2024.11 - 2025.02
- Enhanced store profitability by accurately calculating income and expenditures for effective wholesaler purchases.
- Optimised staff scheduling through effective communication of timing and holiday needs, improving operational efficiency.
- Elevated customer satisfaction by addressing complaints and requests for high-value stock, prioritising inventory based on sales potential.
- Handled tasks when customer frequency was high such as customer service on counters
- Increased revenue by 10%
- Streamlined products for maximum efficiency
Production Line Worker
Eurobond Steel Doors
Cardiff, Vale of Glamorgan
2024.07 - 2024.11
- Examination and integration of data for efficient transmission between computational devices and diverse platforms.
- Using software and Ran systems and operations on production lines, utilizing software to ensure efficient production.
- Developed and adapted code to meet user requirements, demonstrating strong programming skills.
- Enhanced production efficiency by 8%, done by streamlining CAD import process within company’s computer systems.
Education
Online course - Data Analytics Professional Certificate
Google Analytics
Cardiff 2026.01 -
A Levels - Maths, Computer Science
Cardiff and Vale College
CardiffGCSE - Mathematics, English, Double Science, WelshBacc, Information Technology
Willows High School
CardiffSkills
- Flexibility in new environments
- Clear communication skills
- Organizational and time management
- Interpreting trends
- Urgent request prioritization
- Mastery of web analytics tools
- Sound ethical judgment
- Research and information seeking
- Handling unstructured data
Affiliations
- Passionate golfer with strong focus on discipline, consistency, and continuous improvement through regular play and practice.
- Enthusiastic gamer with interest in strategy, teamwork, and problem-solving across competitive and cooperative games.
- Enjoy learning new skills, staying engaged with technology, and balancing analytical thinking with recreational activities.
Timeline
Online course - Data Analytics Professional Certificate
Google Analytics
2026.01 -
Customer service technician
EE
2025.05 - Current
Store Manager
Shree Stores
2024.11 - 2025.02
Production Line Worker
Eurobond Steel Doors
2024.07 - 2024.11
A Levels - Maths, Computer Science
Cardiff and Vale College
GCSE - Mathematics, English, Double Science, WelshBacc, Information Technology
Willows High School