Vornet Moono Hamoonga

· Welcoming and assisting a diverse range of guests, honing communication and interpersonal skills vital for patient care.

· Managing bookings, reservations, and cancellations with precision

· Resolving guest complaints empathetically and professionally, ensuring satisfaction and building rapport

· Maintaining accurate financial records through daily banking and payment processing

· Coordinating with housekeeping and maintenance to ensure high-quality standards,

· Ensuring adherence to hotel policies, including health and safety regulations, sensitive data handling etc.

· Upselling items using company and food knowledge to recommend popular appetizers and the value in sizing up on orders

· Delivering efficient and personalized service, enhancing client satisfaction through clear communication and attention to detail.

· Maintaining hygiene and safety standards by adhering to food and health regulations, reflecting diligence and a commitment to safe practice.

· Organising activities and outings for elderly guests and local youth

· Performing administrative duties, including processing orders, answering queries, and handling payments

· Assisting all customers and finding solutions for queries

· Managing multiple communication methods (e.g., verbal, written, walkie-talkie) in dynamic environments.

· Delivering exceptional customer service, earning consistent positive feedback for attentiveness and problem-solving.

· Managing the well-being of groups of children at a time ensuring punctuality for activities, medication schedules and lunchroom attendance

· Teaching drama and art, tailoring lessons to each child's ability

· Conflict resolution amongst campers

· Building trust and rapport with diverse campers to provide support and be a trusted and respected authority figure

· Participating in games and activities during free or help sessions including sports days

· Adhering to strict rules to maintain proper practice and a healthy environment