Vongai Ndhlovu
London
Summary
Experienced Senior Specialist in Transactional Fraud with a strong background in fraud detection systems and strategic decision-making. Skilled in data analysis and the development of real-time fraud prevention models, with a proven ability to drive innovative solutions through statistical analysis and data mining. Known for building effective partnerships with external intelligence agencies and committed to fostering team growth through mentorship and knowledge sharing.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Senior Specialist - Strategic Analyst (Fraud)
NewDay
London
11.2022 - Current
- Supported Senior Management in safeguarding NewDay customers by identifying and mitigating fraud risks through strategic analysis and targeted interventions.
- Monitored real-time transactional activity to detect and halt suspicious or high-risk activities, utilizing advanced analytical techniques to ensure rapid fraud prevention.
- Developed a data breach risk assessment model to evaluate potential impacts on NewDay accounts following external data breaches, proactively enhancing account security.
- Designed and implemented real-time fraud detection rules using systems such as Falcon and Outseer (RSA), and created dashboards to track and assess the effectiveness of these strategic decisions.
- Built and maintained relationships with external intelligence agencies, staying updated on emerging fraud trends to recommend proactive measures for NewDay.
- Refined fraud analysis models and processes to ensure robust protection without compromising the customer experience.
- Collaborated closely with Fraud Operations, leveraging data analysis to identify and reduce potential fraud-related losses.
- Identified security gaps within NewDay systems, leading to system improvements that significantly lowered fraud risk.
- Generated regular compliance reports for the Financial Conduct Authority, and created risk management reports to support managerial decision-making.
- Mentored junior team members, providing analytical support and insights to develop team expertise and foster growth.
- Led regression testing on fraud detection systems and supported product launches, ensuring compliance with fraud prevention standards and timely project completion.
Specialist - Transactional Fraud, Fraud Prevention
NewDay
London
09.2018 - 11.2022
- Analysed complex datasets for improved decision-making processes.
- Collaborating with Fraud Operations to produce strong data analysis and reduce fraud losses.
- Handling data in a manner that
- Support on educational campaigns around Social Engineering and Fraud to drive down fraud losses.
- Attended industry forums and representing NewDay to stay up to date with best practices.
- Support in the delivery and launch of new products, ensuring they are fit for purpose, maintaining existing strategies and adjusting them for new products.
General Assistant
Rosedale Hewens Academy Trust
London
10.2014 - 08.2015
- Assisted in data entry for student progress, improving data accuracy and confidentiality.
- Managed part-time staff schedules, ensuring efficient after-school operations.
- Audited sales records, securing timely payments and enhancing financial accuracy.
- Organized medical records, ensuring easy access and compliance with regulations.
- Handled reception duties, enhancing communication and customer service skills.
- Streamlined data management for student progress and welfare, enhancing information flow and decision-making processes for school leadership.
- Optimized after-school program operations by creating efficient work schedules for part-time staff, ensuring seamless childcare services.
- Maintained financial integrity through meticulous auditing of sales records and proactive pursuit of outstanding payments.
- Facilitated smooth office operations by managing reception duties, improving communication skills, and fostering a welcoming environment.
- Developed comprehensive Excel spreadsheets for daily proceeds, enhancing financial tracking and future reference capabilities.
Education
Bachelor of Science - Mathematics
Aston University
Birmingham 09.2015 - 06.2018
Master of Science - Data Analytics
Queen Mary University of London
London 09.2020 - 09.2022
Skills
- Fraud Detection Platforms: FICO Falcon, FICO Adeptra, Outseer, Featurespace
- Data Analysis/Visualization Tools: SQL, Python, R, Tableau, Power BI, SAS, Tigergraph
- Stakeholder Management: Experience working with cross-functional teams, including risk, compliance, and fraud operations
- Report Writing and Presentation: Ability to translate complex findings into actionable insights and recommendations for stakeholders
- Automation Skills: Knowledge of automation tools or techniques, such as scripting in Python, to streamline repetitive fraud detection tasks
- APIs and System Integrations: Familiarity with APIs for integrating fraud systems with other business tools
Timeline
Senior Specialist - Strategic Analyst (Fraud)
NewDay
11.2022 - Current
Master of Science - Data Analytics
Queen Mary University of London
09.2020 - 09.2022
Specialist - Transactional Fraud, Fraud Prevention
NewDay
09.2018 - 11.2022
Bachelor of Science - Mathematics
Aston University
09.2015 - 06.2018
General Assistant
Rosedale Hewens Academy Trust
10.2014 - 08.2015
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