Hi, I’m
Voja Cvejic
Service Account Manager
Belgrade
Summary
• Results-driven Account Manager 🚀
• Building rock-solid partnerships 🤝
• Keeping key accounts loyal 💼
• Boosting revenue like a pro 💰
• Cultivating a professional network 🌐
• Crafting smart strategies to keep the profits growing 📈
• Team player first - always ready to collaborate and lead with the right strategy 👥
• Always creating a win-win scenario for both the company and the client 🎉
Overview
7
years of professional experience
1
Certificate
Work History
Clarivate
Service Account Manager
4 2022 - Current
Job overview
- Acting as a principal liaison between the customer and all business departments within Clarivate, taking ownership of issues and working with colleagues across the organization to secure existing business and increase revenue
- Identifying issues and provide resolutions in a timely manner to the satisfaction of the customer, such as completing audits; identifying trends; determining system improvements and implementing changes
- Coordinating and actively participating in customer visits, presentations, workshops, user groups, and forums
- Coordinating with several departments to ensure 'speed to revenue' and to meet customer expectations
- Responsible for ensuring that the department procedures are fully documented, communicated and amended, as necessary.
Consulteer AG
Relationship Manager and Technical Recruiter
12.2020 - 04.2022
Job overview
- Proactively seeking out new employees for Swiss clients
- Communicating with clients and ensuring that all their needs are met
- Establishing a continuous dialogue with all potential employees and ensuring that they are interested in applying when an opportunity arises
- Development and maintenance of the employee database, ensuring that the data is always up-to-date and accurate
- Creating Anniversary posts for employees.
Sitel
Team Lead and CSA
02.2018 - 12.2020
Job overview
- Responsible for escalations and their processing
- Managing the team's schedule
- Handling live contacts
- Coaching new-hire agents and tenured agents
- E-ticketing evaluation and processing
- Making sure that all the client's requests are processed on time and handled properly
- Training agents during the onboarding process.
The Home Depot
Seasonal Sales Associate
05.2017 - 10.2017
Job overview
- Greeting customers and helping them locate products around the store
- Managing sales, coordinating packaging and transportation of sold goods.
Education
University of Belgrade, Faculty of Philology
Master of Arts from English Literature (British And Commonwealth)
University of Belgrade, Faculty of Philology
Bachelor's Degree from English Language, Literature And Culture
Skills
Account Management
Personal Information
- Nationality: Serbian
- Driving License: B
Languages
e
Native language
English
Proficient
C2
German
Proficient
C2
Certification
Tech Recruitment Certified Professional
Timeline
Tech Recruitment Certified Professional
02-2022
Relationship Manager and Technical Recruiter
Consulteer AG
12.2020 - 04.2022
Team Lead and CSA
Sitel
02.2018 - 12.2020
Seasonal Sales Associate
The Home Depot
05.2017 - 10.2017
University of Belgrade, Faculty of Philology
Master of Arts from English Literature (British And Commonwealth)
University of Belgrade, Faculty of Philology
Bachelor's Degree from English Language, Literature And Culture
Service Account Manager
Clarivate
4 2022 - Current
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