Victoria McRae
Summary
Operations and distribution professional with extensive experience in fulfilment logistics and team leadership across various industries. Expertise in managing large teams to achieve KPIs and implement continuous improvement strategies for enhanced operational efficiency. Proven success in HR management, learning and development, financial forecasting, and maintaining high health and safety compliance standards. Focused on driving organizational success through strategic planning and innovative distribution strategies.
Overview
17
17
years of professional experience
Work History
Location Support Manager
Smiths News
Regional
08.2023 - Current
- Directed final mile delivery processes across several locations, meeting KPI, SOP, and service standards.
- Provided real-time operational support and troubleshooting to sustain service levels.
- Coordinated ROM delivery to meet financial objectives and delivered FY25 budget.
- Streamlined implementation of operational strategies across multiple locations.
- Led initiatives to enhance operational efficiency and minimize waste.
- Executed corrective strategies addressing audit findings to elevate workplace safety.
- Elevated capabilities and performance of Depot Managers and site teams through focused coaching and mentoring.
- Spearheaded commercial negotiations with DSPs, ensuring compliance with cost control measures.
- Evaluated performance metrics and identified potential risks.
- Assessed strategic project impacts to ensure alignment with company objectives.
Trainee Operations Manager
Smiths News
Liverpool/Stockport, UK
01.2023 - 07.2023
Depot Manager
Smiths News
Liverpool, UK
01.2022 - 12.2022
Trainee Depot Manager
Smiths News
Liverpool
05.2021 - 12.2021
Interim Shift Manager
The Hut Group
Warrington
05.2020 - 05.2021
- Owned daily pick and pack planning to meet business goals and forecasts.
- Decide ad-hoc task prioritisation with the senior operations manager when required.
- Directed 6 first line managers and delegated work across pick, pack and sortation functions.
- Managed circa 200 staff, scaling to 600 during peak demand periods.
- Review shift metrics for KPI delivery, TPH, safety, and NDD performance.
- Lead daily reporting for SOM and wider business to drive improvement.
- Maintain outbound health and safety compliance through daily 5S audits.
- Chaired workforce HR and payroll meetings, covering performance and discipline outcomes.
Team Manager
The Hut Group
05.2017 - 05.2020
- Flex shift between pick/pack and sortation as assigned by shift manager.
- Lead 25 permanent warehouse colleagues plus 1 senior colleague and agency workers.
- Monitored core staff and challenged agency KPI performance through coaching to hit targets.
- Conducted regular performance evaluations, providing constructive feedback and personalised development plans for team members.
Mail Sorter
Royal Mail (Angard Staffing)
Warrington, UK
11.2015 - 05.2017
- Prepared incoming and outgoing mail for timely distribution to recipients.
- Sorted and distribute mail using approved procedures and clear labelling.
- Supported colleagues during peak periods by stepping in for extra capacity.
Hospitality Manager
LaVita Beach
International
08.2009 - 10.2015
- Managed hotel restaurant and bar operations to drive daily profitability targets.
- Assign posts and designate duties to maintain required staff levels.
- Handle reservations and complete check in and check out processes.
- Log bookings on in house system for accurate room availability.
- Resolve customer complaints to maintain a positive dining atmosphere.
English Teaching Assistant
Amerikan Kultur Akademi
International
10.2009 - 04.2015
- Planned, presented and delivered English lessons for mixed ages and learning needs.
- Monitored and assessed students' progress through regular assignments and quizzes, providing constructive feedback.
Education
The Open University
A-Levels -
Deyes Lane Sixth Form College
GCSEs -
St. Ambrose Barlow High School
Skills
Multi-Site Operations Management
Operational Excellence & Continuous Improvement
IOSH trained
Budget & Financial Management
Health, Safety & Compliance
Performance Management & KPI delivery
Timeline
Location Support Manager
Smiths News
08.2023 - Current
Trainee Operations Manager
Smiths News
01.2023 - 07.2023
Depot Manager
Smiths News
01.2022 - 12.2022
Trainee Depot Manager
Smiths News
05.2021 - 12.2021
Interim Shift Manager
The Hut Group
05.2020 - 05.2021
Team Manager
The Hut Group
05.2017 - 05.2020
Mail Sorter
Royal Mail (Angard Staffing)
11.2015 - 05.2017
English Teaching Assistant
Amerikan Kultur Akademi
10.2009 - 04.2015
Hospitality Manager
LaVita Beach
08.2009 - 10.2015
A-Levels -
Deyes Lane Sixth Form College
GCSEs -
St. Ambrose Barlow High School
The Open University