Vladislavs Fedotenkovs

Main responsibilities include reviewing processes and practices regularly to achieve business goals, delivering feedback constructively to enhance staff performance, handling requests with friendly, knowledgeable service and support, continually achieving positive customer feedback, and managing high-volume customer queries simultaneously through effective multitasking offering prompt solutions to maintain customer satisfaction. Also, my main responsibilities were managing the delivery department within Tesco stores around the UK, taking calls from customers and dealing with complaints or queries which Tesco customers might have.

In May 2023 there was an exhibition in V and A called "Plastic Fantastic" and my dress was displayed in V and A for that exhibition, I volunteered to be a guide as well as my college mates to educate and tell people about this exhibition and how those dresses were made.

My main responsibilities include liaising with emergency service personnel to enable quick responses to life-threatening situations, connecting to the correct emergency service department, keeping caller calm while connecting, and de-escalating aggressive and highly emotional calls with a firm and diplomatic tone while demonstrating compassion, emotional resilience and respect to handle high volume of emergency calls.

My main responsibilities for this job were to help students with various tasks, such as finding the correct classroom, issuing student cards, supporting students throughout their studies on campus, and providing students with guidance and counselling.

Also, I was required to monitor office supplies inventory, promptly reorder low-stock items to prevent workflow disruptions and answer telephone calls per day from students and staff members, compile detailed notes and promptly forward them as required as well as attend meetings regarding future events.

My main responsibilities include keeping the area I work in clean, providing visitors with knowledge of Science and giving them an unforgettable experience. Also, I had to carry out to offer the best possible guidance and information, promote events by talking about Science, proactively cater to guests' additional needs by adapting tours through their tour in Dundee Science Centre answer visitor questions and signposted further services to enhance visitor experience.