Vladimir Petkov
Sofia
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Customer Relations Team Leader
Paysafe
06.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Customer Relations Executive
Paysafe
09.2017 - 06.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Support Representative
Unicom Systems
12.2015 - 08.2017
- Connected with customers to address questions and resolve issues through phone and email.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Provided the link between customer and service provider
- Optimized the schedules of the service providers
Banquet Staff Member/Buffet Server
Sea Mist Resort
06.2015 - 10.2015
- Delivered food to guest tables with timeliness and efficiency.
- Cleaned and maintained dining area and condiment stations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Set up venues for different gatherings (weddings, family reunions, etc.)
Banquet Staff Member/Buffet Server
Sea Mist Resort
06.2014 - 09.2014
- Cleaned and maintained dining area and condiment stations.
- Delivered food to guest tables with timeliness and efficiency.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Set up venues for different gatherings (weddings, family reunions, etc.)
Banquet Staff Member/Buffet Server
Sea Mist Resort
06.2013 - 09.2013
- Cleaned and maintained dining area and condiment stations.
- Delivered food to guest tables with timeliness and efficiency.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Set up venues for different gatherings (weddings, family reunions, etc.)
Banquet Staff Member
Sea Mist Resort
06.2012 - 09.2012
- Cleaned and maintained dining area and condiment stations.
- Maintained clean and safe work environment.
- Served meals to customers according to established guidelines.
- Set up venues for different gatherings (weddings, family reunions, etc.)
Receptionist
Hotel Althea
06.2011 - 08.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Master of Science - International Business
University of Economics
Varna, Bulgaria06.2017
Bachelor of Science - International Economic Relations
University of Economics
Varna, Bulgaria01.2016
High School Diploma -
School of Natural Sciences And Mathematics
Razgrad, Bulgaria06.2011
Skills
- Problem-Solving Ability
- Analytical Thinking
- Evaluating Employee Work
- Coaching and Mentoring
Languages
Bulgarian, Russian
Native language
English
Proficient
C2
Timeline
Customer Relations Team Leader
Paysafe
06.2021 - Current
Customer Relations Executive
Paysafe
09.2017 - 06.2021
Customer Support Representative
Unicom Systems
12.2015 - 08.2017
Banquet Staff Member/Buffet Server
Sea Mist Resort
06.2015 - 10.2015
Banquet Staff Member/Buffet Server
Sea Mist Resort
06.2014 - 09.2014
Banquet Staff Member/Buffet Server
Sea Mist Resort
06.2013 - 09.2013
Banquet Staff Member
Sea Mist Resort
06.2012 - 09.2012
Receptionist
Hotel Althea
06.2011 - 08.2011
Master of Science - International Business
University of Economics
Bachelor of Science - International Economic Relations
University of Economics
High School Diploma -
School of Natural Sciences And Mathematics
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