Vladimir Bartolomeu Gomes
London,City of London
Summary
Talented Head Chef with sound knowledge of food preparation and restaurant management. Solid understanding of managing personnel activity in hospitality industry. Exceptional communication skills with ability to give clear instructions to subordinates. Organised and reliable with outstanding menu creation capabilities.
Personable Duty Manager versed in meeting diverse guest needs in high-volume hospitality environments. Maintains accurate and updated reservations to support continuous availability. Oversees operations to proactively address challenges.
Overview
14
14
years of professional experience
Work history
Senior chef
Queens Head Cullercoast
Newcastle upon Tyne
05.2024 - 08.2024
- Enhanced dining experience by creating innovative and appealing menu items.
- Developed unique recipes for improved customer satisfaction.
- Led kitchen staff to ensure efficient operations.
- Managed food inventory, resulting in minimal waste.
Door supervisor
T3 security
Newcastle upon Tyne, UK
02.2024 - 05.2024
- Improved safety by conducting regular patrols of premises.
- Conducted thorough bag and body searches for enhanced security.
- Maintained order with effective crowd control techniques.
- Used conflict resolution skills to diffuse tense situations.
- Checked identification cards, ensuring only authorised persons gained entry.
- Collaborated closely with team members for efficient operations.
- Assisted in emergency evacuation drills, ensuring understanding amongst staff and visitors.
- Handled customer queries in a professional and friendly manner to ensure satisfaction.
- Monitored CCTV systems, identifying potential threats or disturbances.
- Provided first aid assistance when necessary, prioritising health and safety of all individuals present.
Security officer
Kingdom Security
Newcastle upon Tyne, UK
02.2024 - 03.2024
- Maintained order by monitoring CCTV screens and reporting suspicious activities.
- Upheld strict access controls for ensuring building security.
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Patrolled premises regularly, contributing to a safe work environment.
Duty manager
TGI Fridays
Newcastle upon Tyne, UK
01.2019 - 12.2023
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Ensured customer satisfaction with prompt problem resolution.
- Managed front-of-house operations to maintain a high level of service.
- Maintained cleanliness standards, resulting in positive customer feedback.
- Coordinated staff schedules to maximise productivity.
- Handled cash transactions accurately for financial integrity.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Delivered excellent customer service through effective communication skills.
- Conducted training sessions for new employees, enhancing team competence.
Kitchen team leader
TGI Fridays
Newcastle upon Tyne, UK
06.2018 - 01.2019
- Enhanced team productivity by implementing efficient work schedules.
- Trained new staff members for improved kitchen operations.
- Streamlined order processing with meticulous attention to detail.
- Established positive working environment to boost employee morale.
Senior chef
TGI Fridays
Newcastle upon Tyne, UK
12.2017 - 06.2018
- Enhanced dining experience by creating innovative and appealing menu items.
- Developed unique recipes for improved customer satisfaction.
- Led kitchen staff to ensure efficient operations.
- Managed food inventory, resulting in minimal waste.
KITCHEN ASSISTANT MANAGER
LEON RESTAURANT
London, UK
08.2016 - 09.2017
- Improved kitchen efficiency by assisting in food preparation tasks.
- Maintained cleanliness throughout the kitchen for improved hygiene standards.
- Assisted in inventory management to avoid food wastage.
- Prepared ingredients for increased speed of cooking process.
- Assisted chefs with meal preparations for smoother service during peak hours.
- Ensured proper waste disposal to maintain a hygienic kitchen environment.
- Assisted in stock rotation, reducing spoilage and wastage of ingredients.
- Followed safety procedures whilst using kitchen equipment to prevent accidents on duty.
- Helped in the plating of dishes for enhanced visual appeal and presentation.
PORTER
CUMBERLAND HOTEL
London, Uk
09.2015 - 04.2016
- Maintained clean and safe environment by performing daily cleaning tasks.
- Provided excellent customer service for enhanced patron satisfaction.
- Assisted guests with luggage to ensure comfortable stay.
- Transported medical equipment, supporting optimal hospital operations.
VEHICLE RENTAL DESK AGENT
EUROPCAR RENT A CAR
Lisbon, Portugal
11.2014 - 04.2015
- Improved customer trust by establishing open lines of communication and effectively handling enquiries.
- Increased client base with effective marketing strategies and direct outreach efforts.
- Maintained high standards of professionalism whilst interacting with clients or colleagues.
- Managed incoming calls, ensuring professional service.
TRAVEL GUIDE
LEAL DA CÂMARA HOME-MUSEUM
Lisbon, Portugal
11.2013 - 08.2014
- Increased community involvement by organising and facilitating regular public engagement events.
- Developed strategic communication plans for heightened public awareness.
- Strengthened relationships with key stakeholders through consistent and open dialogue.
- Conducted market research to better understand public opinion and needs.
Supermarket cashier
Lidl
Lisbon, Portugal
11.2011 - 04.2013
- Enhanced customer satisfaction by offering prompt and courteous service.
- Processed transactions for smooth checkout experiences.
- Managed cash drawer with precision to ensure accurate accounting.
- Assisted customers in locating products for improved shopping experiences.
Customer assistant
PINGO-DOCE
Lisbon
07.2010 - 08.2011
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Improved customer relations by promptly addressing queries and concerns.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
Skills
MANAGEMENT AND LEADERSHIP SKILLS:
Great Capacity to fulfil deadlines and goals team wise Great learning and adaptation skills Leadership of a 20 person team
ORGANISATIONAL SKILLS:
Good time management, work under pressure Good time management, work under pressure
Timeline
Senior chef
Queens Head Cullercoast
05.2024 - 08.2024
Door supervisor
T3 security
02.2024 - 05.2024
Security officer
Kingdom Security
02.2024 - 03.2024
Duty manager
TGI Fridays
01.2019 - 12.2023
Kitchen team leader
TGI Fridays
06.2018 - 01.2019
Senior chef
TGI Fridays
12.2017 - 06.2018
KITCHEN ASSISTANT MANAGER
LEON RESTAURANT
08.2016 - 09.2017
PORTER
CUMBERLAND HOTEL
09.2015 - 04.2016
VEHICLE RENTAL DESK AGENT
EUROPCAR RENT A CAR
11.2014 - 04.2015
TRAVEL GUIDE
LEAL DA CÂMARA HOME-MUSEUM
11.2013 - 08.2014
Supermarket cashier
Lidl
11.2011 - 04.2013
Customer assistant
PINGO-DOCE
07.2010 - 08.2011
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