Summary
Overview
Work history
Education
Skills
References
Hobbies and Interests
Languages
Timeline
Generic

Vladia Mititelu

London,Kingston upon Thames

Summary

Customer-focused professional with proven expertise in enhancing satisfaction through effective communication and interpersonal skills. Demonstrates strong organizational abilities and remains calm under pressure, ensuring tasks are completed accurately and efficiently. Exhibits leadership qualities by motivating teams while upholding a safe and orderly work environment. Committed to ongoing professional development and adept at problem-solving in challenging situations.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work history

Team Leader

Wetherspoons
01.2018 - 08.2025
  • Delivered memorable experiences for customers on each visit.
  • Anticipated and resolved guest requests and complaints promptly and professionally.
  • Coordinated team activities during busy shifts to ensure smooth operations.
  • Maintained bar safety, legality, and cleanliness, addressing issues swiftly.
  • Assisted in managing stock levels by coaching team to minimise wastage.
  • Oversaw delivery reception following Wetherspoon’s policies, reporting anomalies.
  • Covered management duties and resolved issues in their absence.
  • Trained and guided team members on all business aspects.
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.

Education

Level 2 Certificate - Supporting Teaching and Learning in Schools

Walthamstow Adult Learning Centre
01.2023 - 08.2025

Skills

  • Having a professional manner with an emphasis on customer satisfaction
  • Calm, efficient and organized
  • Excellent interpersonal and communication skills, and the ability to communicate with a range of people using a variety of communication methods
  • A good listener, friendly and approachable manner, honest, reliable and a good timekeeper
  • Ability to work quickly & methodically & to be accurate & thorough, even under pressure
  • Able to establish and maintain a clean, tidy and safe environment
  • Willing to learn new skills and methods of working
  • Leadership and management skills, with the ability to motivate others
  • The capacity to work under pressure and to take a problem-solving approach to work
  • Take great pride in my presentation and am a truthful and loyal person

References

References available on request.

Hobbies and Interests

I am a very outgoing person and enjoy socialising with friends and family and helping others.

Languages

English
Native
Romanian
Native

Timeline

Level 2 Certificate - Supporting Teaching and Learning in Schools

Walthamstow Adult Learning Centre
01.2023 - 08.2025

Team Leader

Wetherspoons
01.2018 - 08.2025

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Vladia Mititelu