Vivienne Gee
Stamford,United Kingdom
Summary
Accomplished professional with expertise in business analysis, project management, and process improvement. Proficient in utilising Six Sigma methodologies, Microsoft Excel, SQL, and data analysis to drive performance metrics evaluation and quality assurance. Adept at stakeholder communication, requirement elicitation, and user acceptance testing to ensure seamless project execution. Demonstrates resilience under pressure, strategic thinking, and a proactive approach to decision support and cultural awareness. Skilled in relationship management, inventory management, and budget oversight with a focus on delivering innovative solutions that enhance operational efficiency.
Overview
41
41
years of professional experience
3
3
years of post-secondary education
Work History
Business Analyst
Sue Ryder
Peterborough, Cambridgeshire
10.2023 - 03.2025
- Mapped 'As Is' process flows and streamlined operations by analysing and implementing process improvements.
- Produced detailed reports to aid in key decision-making processes.
- Simplified complex data into understandable presentations, facilitating better communication amongst teams.
- Assisted teams with implementing new recommendations and revising instructions for staff.
- Encouraged development of clear objectives and action plans.
- Observed systems and staff operations throughout organisation, compiling current and accurate information.
- Requirements elicitation, prioritization and documentation for enhancement to new and existing systems
Contract Senior Business Analyst
Stonewater Housing Association
Remote, Remote
12.2022 - 08.2023
- Mapped 'As Is' Operational Processes for Acquiring and Maintaining New Homes
- Proposed and implemented process improvements and enhancing operational efficiency
- Conducted data analysis, identifying data quality issues and spearheading a project for data accuracy improvement
- Collaborated with stakeholders to streamline procedures and drive business growth
- Presentations on findings and recommendations for optimizing operational workflows
Project Manager/Business Improvement Specialist
Western Union Business Solutions/Convera
Peterborough, Cambridgeshire
12.2020 - 10.2022
- Developed comprehensive project plans for execution and delivery.
- Enhanced project efficiency by streamlining communication channels.
- Mitigated potential risks effectively, safeguarded against possible pitfalls within projects.
- Analysed complex datasets for improved decision-making processes.
- Improved workflow efficiency with thorough process analysis.
- Enhanced product quality to exceed customer expectations.
- Streamlined operational procedures with innovative system improvements
- Analysed operational process documentation and proposed process improvements
- Created and implemented a new process for compliance/regulation
Project Manager
Kidney Research UK
Peterborough, Cambridgeshire
09.2019 - 10.2020
- Developed comprehensive project plan for successful execution and delivery for a complex research project
- Approved costs / invoicing and managed budget of £4m for research project
- Led and facilitated regular Project Team Meetings and Steering Committee meetings
- Expedited issue resolution to minimise delays in project timelines.
- Delivered high-quality results whilst adhering to strict deadlines and budget constraints.
- Guided the development of project objectives, established clear performance expectations.
- Strengthened stakeholder relationships through regular updates and clear communication.
- Identified risks, implemented mitigation strategies for secure project outcomes.
- Mitigated potential risks effectively, safeguarded against possible pitfalls within projects.
- Delivered products and services in line with agreed arrangements and contracts.
- Mentored employees to maximise development potential.
- Organised travel accommodations for clients with air or train transport and overnight bookings
- A
Customer Engagement Manager/Champion
IT Shared Service Centre,Associated British Foods
Peterborough, Cambridgeshire
12.2015 - 09.2019
- Production, delivery and presentation of onsite monthly Service Delivery Performance Reviews
- Maintained open lines of communication with customers, fostering trust and loyalty.
- Elevated customer experience through proactive issue resolution and prompt response times.
- Streamlined service delivery processes for enhanced client satisfaction.
- Oversaw change management initiatives, ensuring smooth transitions during organisational restructuring periods.
- Assisted with service design and supported implementation of new services.
- Drove continuous improvement, analysing customer feedback to identify trends and gaps in service offering.
- Upheld service compliance, verifying provided services were thoroughly documented, audited and regularly improved upon.
- Sought opportunities to establish extra value for customers continuously, boosting client satisfaction levels.
- Sought customer feedback regularly, identifying areas of improvement and sharing with team.
- Facilitated accurate performance tracking, using ServiceNow performance analytics to determine service success.
- Drove opportunities for new and additional work with existing customers.
- Championed organisational values to instil sense of loyalty and community.
- Assisted colleagues with complex queries, fostering a cooperative work environment.
- Conducted follow-ups with clients after issue resolution to ensure complete satisfaction-a practice that bolstered positive feedback rates significantly.
- Employed active listening techniques in every interaction – this led to more precise understanding of client needs and thus more effective resolutions.
- Stayed abreast of the latest product developments and updates to offer informed advice.
- Managed customer inquiries efficiently, enhancing satisfaction levels.
- Actively sought feedback from clients post-service delivery – this crucial data was utilised for continuous improvement initiatives.
- Negotiated solutions with disgruntled customers, restoring their confidence in our services.
- Resolved conflicts for improved customer relationships.
- Demonstrated empathy towards customers' issues, thereby building trust and loyalty.
- Utilised excellent communication skills, ensuring clear and concise information delivery.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with varying questions using product knowledge and service expertise.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Offered current, accurate advice on optional solutions for concerns.
- Managed client portfolios to ensure customer satisfaction.
IT Purchaser/ Buyer
Bauer Consumer Media
Peterborough, Cambridgeshire
01.2010 - 12.2015
- Procurement of all IT hardware, software and fonts for the Bauer Group within specifications and budget constraints
- Identified opportunities for cost savings through bulk purchasing of IT equipment.
- Conducted market research for latest IT products and trends.
- Ensured timely delivery of IT equipment by closely monitoring orders.
- Handled return of defective or unwanted products, minimising company losses.
- Streamlined procurement processes, enhancing overall efficiency.
- Regularly reviewed product quality and supplier credentials for optimal results.
- Negotiated pricing for apparel and accessories from vendors to secure optimal pricing and keep costs low.
- Gathered and analysed stock and merchandise requirements data to develop buying specifications and criteria.
- Monitored stock levels, preventing inventory shortages.
- Processed purchase orders to ensure timely delivery of goods.
- Checked invoices against purchase orders, preventing financial discrepancies.
- Maintained accurate supplier records using database management systems.
- Prepared regular reports on purchasing activities to assist management decisions.
- Resolved purchase-related queries swiftly to maintain vendor satisfaction.
- Expedited deliveries, ensuring smooth workflow in all departments.
- Ensured business continuity, using local suppliers to minimise risk of supply chain disruptions.
- Monitored delivery progress and contacted clients and suppliers to minimise delivery delays.
Senior business analyst
Budget Group Limited
Peterborough, Cambridgeshire
12.1997 - 12.2008
- Requirements Eliciation, Prioritization and Documentation for over 20 projects
- Evaluated business requirements to formulate effective strategies.
- Led cross-functional team to successful project completion.
- Production of Test Strategy, Test Plans, Test Cases and Test scriptions
- Maximised project ROI, performing user acceptance testing (UAT) to validate user requirements and expectation.
- Facilitated change management initiatives, improving organisational agility.
- Liaised with business and IT groups to establish short-term and long-term goals.
- Monitored project status to gauge progress and meet deadlines
- Prepared indicative Business Cases to clients
- Project Management of small-medium sized projects in various stages of the project lifecycle
Editor
First & Best in Education
Oundle, Northamptonshire
01.1991 - 12.1997
- Commissioning of new titles for Education Portfolio and managing the publication process
- Promotion of new and existing titles by the production of marketing material
- Fostered positive relationships with authors through effective communication and feedback provision.
- Line Management of two editorial Assistants
- Encouraged team collaboration resulting in enhanced productivity.
- Handled sensitive topics delicately maintaining respectful narratives.
- Balanced workload efficiently to meet tight deadlines.
- Applied consistent style guide across all written materials to ensure brand consistency.
- Developed engaging editorial calendar with various thematic focuses.
- Ensured error-free publications with meticulous proofreading efforts.
- Created compelling headlines, increasing reader interest.
- Pitched unique story ideas leading to increased readership.
- Reviewed submitted manuscripts, ensuring alignment with publication standards.
- Fact-checked content to prevent publication of false information.
- Verified grammar and quality of completed works against editorial standards and made adjustments.
Transcriber of Braille
Royal National Institute for the Blind
Peterborough, Cambridgeshire
01.1984 - 12.1991
- Braille Professional qualifications and certifications
- Transcribed books, magazines and other documents into Braille for the visually impaired
- Transcribed music into Braille for the visually impaired
- Proofread all transcribed material with the visually impared
- Reviewed fellow transcribers' work for accuracy, ensuring quality control across all projects.
- Achieved timely completion of tasks by prioritising workloads effectively.
- Maintained high level of accuracy whilst working under tight deadlines.
- Constantly met quality targets, performing quality assurance on completed documents.
Education
Bachelor of Arts - Cultural Studies
University of Sheffield
Sheffield 09.1997 - 06.2000
Skills
- Certified business analysis professional
- Certified Management training
- Six Sigma Certification
- Project Management expert
- Microsoft excel expertise
- SQL knowledge
- Data analysis
- Relationship Management
- Microsoft Visio mapping proficiency
- Requirement elicitation
- User acceptance testing expert
- Initiative taking
- Performance metrics evaluation
- Resilience under pressure
- Decision support
- Critical evaluation
- Cultural awareness
- Resourcefulness
- Inventory management
- Quality Assurance
- Process Improvement
- Budget management
- Stakeholder communication
- Creative thinking
- Strategic thinking
- Proactive approach
- Emotional intelligence
- Customer engagement
- Influencing others
- Jira and confluence proficiency
- Empathy in business
- Metrics and kpis establishment
Affiliations
- Travel Blogger, Travel Photographer, Musician (Piano), Choir Singing, Health & Fitness
Timeline
Business Analyst
Sue Ryder
10.2023 - 03.2025
Contract Senior Business Analyst
Stonewater Housing Association
12.2022 - 08.2023
Project Manager/Business Improvement Specialist
Western Union Business Solutions/Convera
12.2020 - 10.2022
Project Manager
Kidney Research UK
09.2019 - 10.2020
Customer Engagement Manager/Champion
IT Shared Service Centre,Associated British Foods
12.2015 - 09.2019
IT Purchaser/ Buyer
Bauer Consumer Media
01.2010 - 12.2015
Senior business analyst
Budget Group Limited
12.1997 - 12.2008
Bachelor of Arts - Cultural Studies
University of Sheffield
09.1997 - 06.2000
Editor
First & Best in Education
01.1991 - 12.1997
Transcriber of Braille
Royal National Institute for the Blind
01.1984 - 12.1991
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