Vivien Wilson

Responsible for daily operations and logistics, ensuring smooth business continuity.

Product sourcing and contract negotiation with suppliers, securing optimal pricing and terms contributing to final product development.

Development of supplier partnerships for improved supply chain management and company logistics.

Prioritising client satisfaction with the delivery of high-quality customer service.

Maintaining high standards of service by implementing and managing stock and quality control procedures.

Managed business relationships to ensure loyalty and long-term commitment with UK and European accounts.

Achieved client satisfaction by managing key accounts effectively.

Assured timely delivery of products and services to meet customer expectations.

Worked closely with product development teams for customising offerings according to client needs.

Established strong rapport with clients through regular communication.

Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.

Handled customer concerns and complaints to resolve issues and build loyalty.

Sourced high-quality products for award winning store in line with seasons and trends while balancing stock levels and overseeing merchandising.

Delivered exceptional customer service by focusing on customer needs and expectations through customer relationships.

Established long-term partnerships with clients and suppliers, fostering customer loyalty and repeat business.

Reconciled all company accounts, including credit cards and expenses.

Promoted company products and services on social media to increase brand awareness as well as trade publications to support the retail industry as a whole.

Managed day-to-day operations, ensuring smooth running of the business affairs.

Developed new products for the Cruise & Tour and Lakes & Mountains programmes, involving regular overseas research and contracting trips.
Contracted with many suppliers of accommodation, flights, excursions and ground handlers. Resulting in exceptional client itineraries and experiences.
Costing and budgeting following negotiations with all suppliers.
Writing and proof reading of brochure copy. Liaising with marketing and design teams in brochure creation and production.
Provided support and training to the sales and reservations teams as well as tour managers and airport staff.
Provided out of hours support to tour managers and ground handlers.
Assisted the customer service department in post holiday follow up to ensure customer satisfaction.