Vivien Magocsi
Salford,Greater Manchester
Summary
Detail-oriented Receptionist skilled in health and safety compliance and inventory management. Coordinates communication with contractors and oversees training for emergency preparedness. Drives continuous improvement through effective data reporting and relationship management.
Overview
14
14
years of professional experience
Work History
Receptionist
JLL - Veolia
02.2024 - Current
- Ensuring compliance with safety regulations and company standards to maintain a secure and hazard-free environment onsite, reporting any good cathes, close calls and incidents on CMO / EcoOnline
- Managing and monitoring security pass system (Net2), signing in and giving out security passes
- Liaising with external contractors to ensure all fire equipment are serviced and booking staff for training (Evacuation Chair Buddies, Fire Marshals, First Aiders, Mental Health first Aiders)
- Being the leader of the client's Brigade Tower, sharing Health and Safety communications and focusing on continuous improvement
- Making sure that all supplies onsite are in stock and well organised (kitchen, stationery)
- Being available for the client at all times and delivering exceptional customer service
- Engaged with guests personally, offering assistance and enhancing their overall event experience.
- Maintaining great relationships with all contractors and building management team
- Setting up meeting rooms including AV equipment and providing technical support for staff and guests
- Managing reception area, welcoming guests with professionalism and providing prompt assistance
- Assisting the QHSE manager with creating reports and sharing accureta data on all open events with all responsible personnel
Facilities Supervisor
Zenith Management
09.2023 - 02.2024
- Ensuring compliance with safety regulations and industry standards to maintain a secure and hazard-free environment
- Conducting on site testing and recording (Data Station), updating records and reporting to Estate Manager on any outstanding actions
- Presenting all fire safety records in case of any internal or external inspections, audits
- Overseeing and developing the management of inventory for maintenance and cleaning supplies and equipment
- Completing frequent full building inspections to identify cleaning and maintenance issues and ensuring that any issues are successfully resolved
- Monitoring and managing the day-to-day operations of the facilities, including HVAC, plumbing, electrical and security systems
- Identify and report damaged or broken fixtures and fittings around the site, including the changing of bulbs, doors, lamps, soft furnishing
- Coordinating and overseeing routine inspections of facilities and equipment to identify issues and address them promptly
- Liaising with external contractors to ensure timely completion of maintenance and repair tasks
- Evaluating and managing relationships with external vendors, contractors, and service providers when on site and ensuring work carried out is completed
- Providing guidance, training, and performance evaluations to ensure the team’s efficiency and effectiveness – Housekeepers, Caretakers, Bin Operative
- Supervising and leading the 24 hours onsite team, making sure all standards are high and all tasks are carried out based on schedules
- Coordinating all cleaning requirements in line with the building schedules which typically include jet washing, guttering and maintenance of bin store rooms, litter picking and sweeping hard standing areas of grounds around the estate, as well as any unplanned cleaning emergencies
- Maintaining and logging inventory of housekeeping and caretaker supplies (cleaning chemicals, equipment) ensuring all chemicals are stored correctly and used safely by the team
- Assisting Estate Management in completing drills and communicating to team to ensure staff awareness and readiness in emergency situations
- Working with Estate Management to ensure the development is emergency ready including fire safety, evacuation plans and disaster recovery
Front of House
urbanbubble
01.2023 - 09.2023
- Handling general enquiries: queries, complaints and amenity bookings
- Dealing with maintenance inquires, planned maintenance and supply orders via Fixflo
- Providing service charge statements to the leaseholders and landlords via Qube
- Keeping the population tracker up to date, managing residents’ profiles on HubSpot
- Arranging appointments for maintenance visits, keeping in touch with the developers – identify and report any defects in the building
- Key management: issuing keys only to correct residents and contractors whilst recording the signing in and out of the keys
- Managing parcels using the Parcel Safe Place system, making sure that the parcel room is always tidy and organized for residents
- Building patrol, monitoring CCTV, managing bin stores
- Carrying out health and safety checks and tests such as fire alarm, emergency lift line and AOV and recording all
- Following GDPR procedures
- Being available for residents at all times and delivering exceptional customer service
- Coordinating and instructing access for contractors, deliveries, repairs and maintenance
- Managing car parking
- Liaising and working together with the Property Management and Lettings Team smoothly
Maintenance Opertive
urbanbubble
08.2020 - 12.2022
- Maintaining fire control systems, alarms, and smoke ventilation, wet riser
- Recording all fire safety activities and presenting the log book in case of any internal or external inspections, audits
- Carrying out all health and safety checks and tests onsite
- Completing frequent full building walks - iAuditor
- Maintaining lighting systems, including emergency lights
- Carrying out and documenting periodical building tests
- Reporting and assigning maintenance issues that need further work
- Assisting third party contractors on site
- Reporting directly to the Facilities Manager
- Ensuring stock, tools and materials are kept to an acceptable level and usable standard
- Completing legal and preventative maintenance of the pool plant room, including water testing, backwashing, and chemical handling
- Mananing and issuing keys only to correct contractors whilst recording the signing in and out of the keys
- Managing and cleaning bin stores and bin chutes, rotating bins and presenting them for collection on bin days
Housekeeping Supervisor
Jupiter Hotels
04.2019 - 07.2020
- Cleaning and arranging guest rooms in line with hotel standards
- Stocking and maintaining inventory of housekeeping supplies including linen (based on forecasted occupancy)
- Reporting breakages, damages and safety issues for repairs to the maintenance team
- Liaising with Reception and other departments
- Planning and assigning tasks to the housekeeping staff
- Inspecting work to ensure that the prescribed standards of cleanliness are met
- Training new housekeeper employees
- Carrying out necessary actions with regards to complaints from guests about housekeeping issues
- Updating room status in the room management system
- Sorting, counting and recording of all linen to ensure sufficient stock is available
- Assisting head housekeeper
Laboratory Technician
Gedeon Richter
09.2012 - 04.2019
- Validating methods, revalidating current methods
- Ensuring that all routine testing is performed in a timely manner in line with agreed schedules
- Carrying out tests, analysis, and document writing, maintaining daily logs and laboratory notebooks
- Ensuring that the appropriate quality systems are followed in order for the laboratory, Good Manufacturing Practice (GMP) and Good Laboratory Practice (GLP)
- Ensuring all Health and Safety regulations are followed
- Maintaining accurate stock levels of materials and reagents
- Complying with all relevant SOP’s and keep training up to date
- Performing routine analytical tasks, experiments
- Carrying out daily calibration, checks (pH meter, water system, temperature checkings)
- Operating and maintaining of laboratory equipment (HPLC, GC, Spectrophotometer)
- Responsible for formally clearing or rejecting products, materials and laboratory results against the agreed standards
- Taking and preparing samples
- Keeping accurate and detailed records in logbooks of all work undertaken, ensuring that all records are clear and legible at all times to enable for full traceability
Skills
- Customer service
- Health and safety compliance
- Inventory management
- Technical support
- Communication skills
- Problem solving
- Data reporting
- Professional and positive attitude
- Multitasking ability
- Flexible
- Highly organised and reliable
- Passionate
Timeline
Receptionist
JLL - Veolia
02.2024 - Current
Facilities Supervisor
Zenith Management
09.2023 - 02.2024
Front of House
urbanbubble
01.2023 - 09.2023
Maintenance Opertive
urbanbubble
08.2020 - 12.2022
Housekeeping Supervisor
Jupiter Hotels
04.2019 - 07.2020
Laboratory Technician
Gedeon Richter
09.2012 - 04.2019