Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Vivian Owusu Afriyie

London-Romford

Summary

Diligent Patient Services Assistant adept at maintaining seamless medical office operations with high-quality support. Superior work ethic with strong dedication to efficiency and top-notch patient care.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Patient-services-assistant/Housekeeper

Spire London East Hospital
03.2008 - Current
  • Greeted incoming patients, managed sign-ins and directed each to correct locations.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Built and maintained positive working relationships with patients and staff.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Observed patients, recorded vital signs, reported changes.
  • Pass food trays; provide fresh drinking water and nourishment.
  • Initiate basic CPR measures in the event of cardiac and/or pulmonary arrest and respond to emergency situations related to dialysis treatment.
  • Run blood to lab, also pick up medications when needed from RN directions.

Education

Vocational Studies

Juaben Secondary High School
Juaben, Ghana
08.2000

Skills

  • Patient Care
  • Food Trays
  • Food Preparation
  • Customer Service
  • Health and safety
  • Infection Control
  • Empathy
  • Patience

Certification

  • Certificate in Phlebotomy
  • Currently studying Diploma in Principles of Health and Social Care level 3
  • Currently enrolled at Barking and Dagenham College, studying Functional skills in Mathematics and English level 2


Timeline

Patient-services-assistant/Housekeeper

Spire London East Hospital
03.2008 - Current

Vocational Studies

Juaben Secondary High School

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Vivian Owusu Afriyie