VIVIAN MANOAH CIGGA

· Offered basic technical support for clients on wide range of company products.

· Collected customer feedback and made process changes to exceed customer satisfaction goals.

· Maintained and managed customer files and databases.

· Answered customer questions about product availability and shipment times.

· Gathered and verified data from customers to promote marketing initiatives.

· Described products to customers and how best to care for merchandise.

· Responded to customer requests, offering excellent support and tailored recommendations to address needs.

· Trained staff on operating procedures and company services.

· Delivered excellent customer service, resulting in great customer satisfaction rating.

· Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

· Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

· Promptly responded to inquiries and requests from prospective customers.

· Directed traffic growth strategies, SEO, content distribution, email marketing and trackbacks.

· Increased brand awareness through creation and management of social media channels.

· Created and distributed monthly SEO reports to notify clients of site traffic. goals and KPI

· Leveraged Mail Chimp and Weber to implement email campaigns and monitor performance.

· Recruited and hired experienced contractors to complete projects on time and within budget requirements.

· Brainstormed content marketing strategies based around client's business goals, existing content and chosen key performance indicators.

· Supported new client acquisition with superior strategy and world-class presentations.

• Designing, development, building, and testing of mechanical structure for automobiles
• Assistance in projects requirement
• Measuring efficiencies of mechanical components, engines, and devices
• Managing budgets and timescales
• Working in team
• Customer service