Viviana Di Marco
Poole,Dorset
Summary
Multilingual professional with strong expertise in organization, communication, and interpersonal relations. Proven ability to meet deadlines and coordinate events with meticulous attention to detail. Demonstrates effective leadership and planning skills while promoting teamwork and collaboration. Quick to adapt to new challenges and consistently delivers results in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Language tutor
Skills & Learning BCP
Poole, Dorset
10.2025 - Current
- Constructed bilingual quizzes to test language proficiency.
- Encouraged conversational practice to enhance spoken fluency.
- Developed personalised study guides for enhanced language grasp.
- Focused on grammar rules, improved written communication skills.
Travel designer
Freelance
Europe
06.2015 - Current
- Client Consultation: Meeting with clients to understand their preferences, budget, interests, and travel style through in-depth discussions.
- Itinerary Design: Crafting unique, detailed, day-by-day itineraries including accommodations, transportation, dining, and activities.
- Research & Curation: Sourcing and selecting top-tier hotels, unique experiences, local insights, and authentic cultural elements.
- Logistics Management: Booking flights, transfers, tours, restaurants, and special requests.
- Vendor Relations: Building and maintaining relationships with hotels, airlines, and local operators to secure exclusive access and perks.
- Documentation: Ensuring all necessary travel documents, visas, insurance, and detailed final packages are prepared.
- Client Support: Acting as a single point of contact, resolving issues, and making real-time adjustments during the trip.
Travel consultant
Hays Travel
Poole, Dorset
02.2025 - 10.2025
- Utilised industry software proficiently for efficient booking and scheduling.
- Streamlined booking procedures, improving operational efficiency.
- Dealt efficiently with last-minute changes to minimise disruption.
- Implemented effective communication skills to build strong client relationships.
Account manager
Fisheyes Ltd
Remote
01.2022 - 01.2025
- Led team meetings for efficient communication and project updates.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Conducted market research to stay abreast of industry trends.
- Arranged and attended networking events, expanding professional contacts and prospects.
- Customer service, technical assistance, administration tasks.
- • Sales, promotion, strategies and business growth plans (Channel Manager, PMS, hotel software).
Education
Degree - ECONOMICS OF TOURISM
UNIBO, UNIVERSITY OF BOLOGNA
Italy 09.1999 - 03.2003
Master in Tourism Management - Tourism
UP LEVEL PRIVATE SCHOOL
Rome 01.2006 - 06.2006
NCFE CACHE level 2 - Digital Skills for Business
Learning Curve
United Kingdom 10.2021 - 01.2022
NCFE CACHE level 2 - Principles of Cyber Security
Learning Group
United KingdomNCFE CACHE level 2 -
Learning group
Principles of Team LeadingCertificate of Higher Education - Wellness and SPA
Oligenesi
Italy 12.2024 -
Tour leader and tour operator director - Tourism
Regional Public Administration
ItalySkills
Practical, decisive and working to deadlines skills
Excellent organization, communication and interpersonal skills
Multilingual (English, Italian, Spanish, French)
I am a fast learner and I keep track of the details to coordinate events
Running an efficient office
Empathy, cooperation, planning and leadership advantages
Websites
Affiliations
- Forest Bathing
- Trekking
- Theatre
Certification
Travel agent and tour operator director licence, 2008
Tour leader licence, 2010
Languages
Italian
Native
English
Fluent
Spanish
Advanced
French
Intermediate
Custom
Dear HR Manager,
I hope this message finds you well!
As I embark on my professional journey towards becoming a therapist, I am enthusiastic about the prospect of transitioning into the wellness and spa industry. This field not only aligns with my academic pursuits but also resonates with my passion for promoting holistic well-being among individuals.
The wellness and spa industry presents a unique platform where therapeutic practices and self-care converge, enabling practitioners to facilitate transformative experiences for their clients. My intention is to leverage the skills and knowledge acquired through my current studies to offer personalized wellness solutions that cater to diverse needs.
To further support my transition, I plan to engage in specialized training programs and certifications relevant to the wellness and spa sector. Additionally, I aim to gain practical experience through internships or part-time positions within reputable wellness establishments. By immersing myself in this environment, I aspire to cultivate a comprehensive understanding of industry best practices, customer relations, and the therapeutic modalities that are integral to effective service delivery.
Thank you for considering my aspirations. I look forward to any recommendations you may have regarding resources, training opportunities, or individuals who could assist me in this exciting pursuit.
Warm regards,
Ms Viviana Di Marco
07403697790
Timeline
Language tutor
Skills & Learning BCP
10.2025 - Current
Travel consultant
Hays Travel
02.2025 - 10.2025
Certificate of Higher Education - Wellness and SPA
Oligenesi
12.2024 -
Account manager
Fisheyes Ltd
01.2022 - 01.2025
NCFE CACHE level 2 - Digital Skills for Business
Learning Curve
10.2021 - 01.2022
Travel designer
Freelance
06.2015 - Current
Master in Tourism Management - Tourism
UP LEVEL PRIVATE SCHOOL
01.2006 - 06.2006
Degree - ECONOMICS OF TOURISM
UNIBO, UNIVERSITY OF BOLOGNA
09.1999 - 03.2003
NCFE CACHE level 2 - Principles of Cyber Security
Learning Group
NCFE CACHE level 2 -
Learning group
Tour leader and tour operator director - Tourism
Regional Public Administration