Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Vivian Ezeogu

Newcastle under lym,Stafford

Summary

Dedicated and proactive healthcare professional with a strong background in Pharmacology and over 7 years of experience supporting pharmacy operations, patient education, inventory management, and customer service. Proven ability to work effectively in fast-paced clinical environments, including hospital pharmacies and correctional healthcare settings. Skilled in medication handling, patient communication, EMR systems, and interdisciplinary collaboration. Passionate about delivering safe, efficient, and patient-centered care. Known for exceptional organizational skills, attention to detail, emotional intelligence, and a compassionate approach to supporting vulnerable populations. Actively pursuing continuous professional development and committed to making a meaningful impact in healthcare delivery and community outreach.

Overview

13
13
years of professional experience

Work History

Senior Pharmacy Support Worker

BSMHFT
Birmingham, West Midlands
01.2024 - Current
  • Key Communications and Working Relationships:
    Collaborated seamlessly with the pharmacy team to ensure the smooth operation of pharmacy services, contributing to a positive and efficient work environment.
    Maintained effective communication channels with team members, reporting and addressing concerns to ensure the timely resolution of issues.
    Performed all duties under the indirect supervision of qualified pharmacy technicians or pharmacists, adhering to established guidelines and processes.
    Developed and maintained strong professional relationships with patients, prison staff, and other healthcare professionals, ensuring that all interactions were respectful, confidential, and dignified.
    Actively participated in team meetings, reviewed internal communications, and engaged in ongoing training sessions to stay current with developments in pharmacy practices and departmental procedures.
    Consistently maintained accurate, up-to-date records in accordance with national and local policies, ensuring full compliance with regulatory standards.
    Provided clear, accurate, and supportive information to patients regarding their medications, promoting understanding and adherence to prescribed treatments.
  • Stock Area Duties:
    Oversaw the receipt and management of pharmaceutical stock, ensuring adherence to departmental procedures and standards.
    Logged discrepancies, investigated issues, and followed up on outstanding items to ensure accurate inventory control.
    Monitored stock rotation and expiry dates, ensuring optimal management of pharmaceutical supplies and minimizing waste.
    Managed expired stock removal and disposal according to established protocols, maintaining a comprehensive audit trail for compliance.
    Assisted in the replenishment of stock and generated inventory and expiry date reports for MEDI365, identifying and escalating system faults when necessary.
  • Distribution Duties:
    Adhered to safe manual handling procedures when transporting pharmaceutical items to and from various locations within the department.
    Ensured efficient logging and tracking of prescriptions and pharmacy boxes through daily or advanced worksheets, maintaining accurate records.
  • Dispensary Duties:
    Assisted in the assembly of prescription medications under the supervision of pharmacy technicians and pharmacists, ensuring accuracy and patient safety.
    Managed restocking of dispensary shelves, paying close attention to medication expiry dates and stock rotation protocols.
    Handled phone inquiries professionally, directing them to appropriate team members when needed.
  • Ward/Wing Responsibilities:
    Regularly topped up pharmaceutical stock on allocated units, ensuring that stock levels were accurately maintained, particularly in areas with patients exhibiting challenging behavior.
    Delivered in-possession medications to patients, utilizing Mediwell IP lockers to ensure safe and secure storage.
    Supported healthcare teams in administering controlled medications, including acting as an authorized witness for the second check of medication administration.
  • General Duties:
    Consistently adhered to organizational policies and procedures, ensuring the efficient and effective delivery of pharmacy services.
    Managed time effectively to ensure the timely completion of delegated tasks.
    Maintained a clean, organized work environment, supporting the overall efficiency of the pharmacy team.
    Provided administrative support as required, including photocopying, faxing, shredding, and filing.
    Mentored and supervised junior staff, offering training and guidance to foster professional growth and ensure adherence to best practices.

Hospital pharmacy assistant

Deda Hospital
Abuja
06.2018 - 06.2023
  • Effectively managed and handled over 50 patients
    on daily basis by answering questions and request;
    referred inquiries to Head of Pharmacy.
  • Reduced amount of data entry errors by 50% by
    identifying sources of errors and implementing
    additional steps to verify data.
  • Communicated effectively with patients and
    provided accurate drug related information which
    improved customer satisfaction by 40%.
  • Provided patient care which consisted of data entry,
    filled, and dispensed prescriptions in/out-patient
    pharmacy setting.
  • Prevented sale of expired medications by
    monitoring inventory, documentation and disposing
    of 400 expired products according to safety
    procedures.
  • Maintained safe and clean work environment by
    complying with procedures, rules and regulations.
    Filled in doctors prescription to calculate proper
    dosage and prepared appropriate cost of bill to
    patients for drugs.
    Organized medications to be dispensed by reading
    medication orders and prescriptions; prepared
    labels; calculated quantities and assembled
    intravenous solutions.
  • Maintained pharmacy's and its patients' employees'
    safety by adhering to infection control
    procedures,policies,regulations as seen in GOOD PHARMACY PRACTICE.
  • Stored medications in line with temperature and
    security requirements.
  • Ensured accurate measurements and calculations
    when compounding sterile and non sterile
    preparations, reviewed safety policies and protocols
    to ensure compounding techniques meet standards.
  • Partnered with clinical teams to understand
    particulars of orders and accurately fill medications.
  • Streamlined workflow processes, improving operational efficiency.
  • Handled sensitive information confidentially respecting patients' rights at all times.

Support Staff

Regenix Health Care
Uyo,Akwa Ibom
04.2015 - 04.2016
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely and professional manner.
  • Actively participated in sensitization programs, delivering information and support at company-sponsored forums and medical outreaches to raise awareness about health services.
  • Successfully registered and enrolled over 200 beneficiaries into health insurance policies, ensuring thorough documentation and smooth registration processes.
  • Maintained accurate records of all activities, ensuring compliance with company procedures and regulations.
  • Efficiently handled 30-50 customer inquiries per day via phone and email, providing clear and helpful responses to meet client needs.

Student Intern

Nisa Premier Hospital
FCT,Abuja
06.2012 - 12.2012
  • Assisted in dispensing processes by accurately filling prescriptions, placing medications in approved containers, labeling, and packaging in line with pharmaceutical standards.
  • Handled incoming telephone calls, directing inquiries appropriately to the supervising pharmacist for further attention.
  • Managed the cash register, processed payments, and promoted additional medical items, contributing to a 15% increase in sales during the internship period.
  • Entered and updated patient and insurance details into Electronic Medical Records (EMR) software, ensuring accuracy and data confidentiality.
  • Collaborated with family members and carers to understand patients’ needs, contributing to a holistic approach to patient care and support.

Education

Bachelor of Science - Physiology/Pharmacology Technology

University of Jos
Jos,Nigeria

Skills

Soft Skills
  • Clear and compassionate communication with patients and healthcare teams
  • Strong teamwork and collaboration in multidisciplinary settings
  • High emotional intelligence and empathy in patient interactions
  • Excellent time management and ability to prioritize tasks effectively
  • Adaptable and composed in dynamic or high-pressure environments
  • Proactive problem-solving and decision-making
  • Strict adherence to patient confidentiality and ethical standards
  • Supportive leadership and mentorship of junior staff
Professional Skills
  • Prescription filling, labeling, and safe medication packaging
  • Stock management: rotation, expiry tracking, inventory control (MEDI365)
  • Electronic Medical Records (EMR) data entry and maintenance
  • Patient education on medication use, side effects, and adherence
  • Administrative duties: documentation, filing, email handling, and scheduling
  • Health insurance registration and beneficiary enrollment
  • Cash register and point-of-sale operations in a healthcare setting
  • Prison healthcare support: in-possession medication handling and secure delivery

Accomplishments

Supervised and organised medical outreach for the
hospital targeting over 200 persons
Won an award for outstanding performing staff in
pharmacy department 2023

Timeline

Senior Pharmacy Support Worker

BSMHFT
01.2024 - Current

Hospital pharmacy assistant

Deda Hospital
06.2018 - 06.2023

Support Staff

Regenix Health Care
04.2015 - 04.2016

Student Intern

Nisa Premier Hospital
06.2012 - 12.2012

Bachelor of Science - Physiology/Pharmacology Technology

University of Jos

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Vivian Ezeogu