Vivian Eberlein
Maidstone,Kent
Summary
Accomplished retail professional with over 20 years of experience in merchandising, operations, and cash management. Demonstrates exceptional organisational skills and the ability to work effectively under pressure. Known for excellent customer relations and a strong track record in enhancing store performance. Committed to leveraging extensive retail expertise to drive business success and customer satisfaction.
Experienced professional focused on retail sales with customer-centric approach. Drive sales growth through personalised service and in-depth product knowledge. Excel in creating engaging shopping experiences and building customer loyalty.
Overview
31
31
years of professional experience
6
6
years of post-secondary education
Work history
Management/Sales Assistant
Sainsburys
Maidstone, Kent
04.2019 - Current
- Assisted commercial department with promotional activities and merchandising tasks.
- Updated product labels and pricing to showcase current discounts and offers.
- Ensured timely stock replenishment to maintain product availability.
- Developed relationships with regular customers to encourage repeat business.
- Handled cash transactions accurately, ensuring correct accounting at end of each shift.
- Cash Management
- Resolved customer complaints and process issues through effective problem-solving.
- Operated cash registers accurately and processed both cash and card transactions.
- Managed returns and exchanges according to store policy to enhance customer satisfaction.
- Aided customers in locating stock and facilitated bespoke orders where possible.
- Working with head office and IT to fix tills and cash management issues.
- Trained new staff members, fostering a supportive working environment.
Nursery assistant
Busy Bees
Maidstone, Kent
10.2018 - 03.2019
- Engaged children in arts and crafts activities, fostering creativity and motor skills development.
- Ensured quality childcare by following safety regulations strictly.
- Helped maintain attendance records guaranteeing accuracy and efficiency.
- Prepared age-appropriate teaching materials aiding effective lesson delivery.
Childminder
Self employed
Maidstone, Kent
03.2016 - 09.2018
- Provided childcare for under 5's and after school care
- Created a stimulating environment that encouraged learning and exploration.
- Ensured child safety by supervising activities and providing a clean environment from my converted garage.
- Adhered to food standards
- Promoted healthy eating habits by preparing nutritious snacks and meals.
Store manager
AllSaints
Grays, Thurrock
03.2012 - 02.2013
- Achieving Key Performance Indicators
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Streamlined operations to maximise efficiency and minimise waste.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Oversaw business staffing and training, building successful, customer-focused team.
Store manager
Zara
Greenhithe, Kent
03.2005 - 09.2010
- Worked in Flagshop Store, acheiving KPI's
- Implemented promotional displays to increase product visibility and sales.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Negotiated contracts with suppliers for cost-effective procurement of merchandise.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Analysed market trends, adjusted procurement strategies accordingly.
- Conducted market research, identified industry trends.
Store manager
Diesel
Greenhithe, Kent
01.2003 - 03.2005
- Achieving KPI's
- Assisted customers in locating products around the shop floor promptly.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Analysed market trends, adjusted procurement strategies accordingly.
Deputy manager
Dorothy Perkins
Greenhithe, Kent
06.1995 - 02.2003
- Assured retail store standards by maintaining an organised layout.
- Facilitated staff meetings, leading to improved collaboration.
- Oversaw project execution, ensuring timelines were met efficiently.
- Assisted in budget management to control costs effectively.
- Enforced company policies for a safe and productive work environment.
Education
BTECH - Childcare
Maplesden Noakes
Maidstone, Kent 09.1991 - 07.1992
GCSEs -
Astor of Hever
Maidstone, Kent 09.1986 - 07.1991
Skills
- Retail experience exceeding 20 years
- Ability to work under pressure
- Organizational skills
- Merchandising and operations
- Cash management expertise
- Excellent customer relations
- Adaptable and quick to learn
Timeline
Management/Sales Assistant
Sainsburys
04.2019 - Current
Nursery assistant
Busy Bees
10.2018 - 03.2019
Childminder
Self employed
03.2016 - 09.2018
Store manager
AllSaints
03.2012 - 02.2013
Store manager
Zara
03.2005 - 09.2010
Store manager
Diesel
01.2003 - 03.2005
Deputy manager
Dorothy Perkins
06.1995 - 02.2003
BTECH - Childcare
Maplesden Noakes
09.1991 - 07.1992
GCSEs -
Astor of Hever
09.1986 - 07.1991