Vivian Dent
St Albans,Hertfordshire
Summary
Accomplished professional with a strong understanding of regulatory requirements and a proven track record in customer relationship building. Demonstrates exceptional leadership and management skills, adept at change management and team building. Known for maintaining a positive attitude and remaining calm under pressure, with excellent communication skills and a commitment to quality assurance. Career goals include leveraging expertise in general office administration to drive organisational success.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Consultant
LSW Care Solutions
01.2025 - 06.2025
- Company Overview: providing specialist consultancy services to adult social care providers across the uk.
- Providing specialist consultancy services to adult social care providers across the uk.
- Carrying out mock inspections aligned with cqc frameworks to assess service readiness and compliance
- Supporting governance and quality assurance audits to identify gaps and improve care standards
- Providing ongoing retainer support through strategic guidance, policy review, and action planning
- Creating tailored improvement plans to help services achieve “good” or “outstanding” ratings
- Training and mentoring registered managers and senior care staff
- Working with providers to ensure regulatory compliance, reduce risks, and embed best practice
- Providing specialist consultancy services to adult social care providers across the uk.
- Liaised closely with clients throughout consulting process, ensuring satisfaction at every stage.
- Identified areas for improvement in corporate structure, enhancing overall efficiency.
- Reviewed company policies regularly, aligning them with changing legal requirements.
- Developed comprehensive business strategies to deliver client objectives.
- Provided expert advice on organisational change, resulting in streamlined operations.
Engagement and Benefits Project Manager
Hertfordshire Care Providers Association
11.2024 - 06.2025
- Relationship Building: cultivated meaningful connections with care providers to support the implementation of falls technology.
- Benefits and evaluation through data collection and analysing.
- Change Management: Address questions throughout evaluation and support in transformation and planning throughout projects.
- Identified risks, implemented mitigation strategies for secure project outcomes.
- Managed budgets diligently, controlled unnecessary expenditure on projects.
- Utilised advanced project management tools for superior tracking and reporting.
- Mitigated potential risks effectively, safeguarded against possible pitfalls within projects.
- Delivered products and services in line with agreed arrangements and contracts.
Registered Manager
Bricket Wood Care Ltd
10.2023 - 11.2024
- Ensure that rotas reflect individual hours and recognise the skill mix of the workforce, ensuring safe, effective staffing levels to support people to live the life they want.
- Ensure enhanced hours are clearly evidenced and delivered.
- Ensure that there is evidence of effective handovers, planning of the day-to-day activities and ensuring staff are following support plans and relevant policies and procedures
- Oversee and monitor accidents or incidents ensuring these are documented in the managers monthly report and relevant safeguarding or CQC notifications have been raised or escalated to Quality and Governance Lead.
- Monitor and oversee the interactions and performance and conduct of staff on duty and respond to poor or inappropriate practice.
- Ensure that safeguarding concerns are reported to the Local Authority and liaise with the Operations manager and Quality and Governance Lead immediately in response to serious incidents.
- Provide effective supervision to support staff.
- Ensure all staff are up to date with their mandatory training and address non-compliance with individual staff.
- Provide on-call phone advice, guidance, and support to the workforce out of hours when required.
- Ensure that medication is administered in a timely fashion and ensure any medication errors or discrepancies are reported.
- Develop an open, transparent culture which strives for continuous improvement, the well-being of the staff team and a learning culture where the workforce feel valued.
- Lead on safer recruitment in line with CQC Regulations.
- Ensure concerns and complaints are acted upon in a timely manner.
- Ensure regular spot checks and competencies are undertaken to monitor care delivery, staff competency and service user satisfaction
- Recruit qualified staff for optimal team performance.
- Implemented quality control protocols for improved service delivery.
Head of Care
Salvation Army
St Albans, Hertfordshire
08.2022 - 11.2023
- Cultivated work environment focused on personal responsibility.
- Completing audits in relation to medication, health and safety, finance and care planning.
- Delivering high quality care and ensuring the leadership team were supported in their roles.
- Improvement and delivering high-quality results.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Monitored staff performance and developed improvement plans.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
Acting Manager
Salvation Army
St Albans, Hertfordshire
02.2023 - 07.2023
- Implemented policies and procedures to provide roadmap for day-to-day operations and achieve organisational success and longevity.
- Oversaw budget to verify expenditures, assets and liabilities, maintaining low-costs with quality standards.
- Defined clear mission and vision to provide direction and purpose for organisation, supporting overall business plan.
- Led organisation, established business direction and actualised operational plans to meet goals.
Team Leader
Salvation Army
St Albans, Hertfordshire
07.2018 - 08.2022
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Completed audits and risk assessments to achieve regulatory compliance.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
Care Assistant
Salvation Army
St Albans
07.2017 - 07.2018
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Charted patient information related to vital signs, pain management and daily inputs and outputs.
- Obtained current medical information, weight, height and vital signs to aid care planning.
- Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Documented care plans, hospital actions and patient activities in line with best practices.
Education
NVQ Level 5 - Leadership and Management in Adult Care
Lifetime
09.2021 - 08.2023
NVQ Level 3 - Health and Social Care
Oaklands College
09.2016 - 09.2017
Skills
- Regulatory requirements understanding
- Customer relationship building
- General office administration
- Positive attitude
- Leading and Management
- Change Management
- Leadership
- Communication skills
- Calm under pressure
- Quality Assurance
- Team building
Timeline
Consultant
LSW Care Solutions
01.2025 - 06.2025
Engagement and Benefits Project Manager
Hertfordshire Care Providers Association
11.2024 - 06.2025
Registered Manager
Bricket Wood Care Ltd
10.2023 - 11.2024
Acting Manager
Salvation Army
02.2023 - 07.2023
Head of Care
Salvation Army
08.2022 - 11.2023
NVQ Level 5 - Leadership and Management in Adult Care
Lifetime
09.2021 - 08.2023
Team Leader
Salvation Army
07.2018 - 08.2022
Care Assistant
Salvation Army
07.2017 - 07.2018
NVQ Level 3 - Health and Social Care
Oaklands College
09.2016 - 09.2017
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