Vivian Bolting
Leeds
Summary
Customer-focused professional committed to enhancing satisfaction and delivering exceptional service. Eager to take on a challenging role that fosters personal and professional growth. Seeking a position in the UK that offers increased accountability and opportunities to develop skills while contributing to the company’s success.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Billingual Customer Service Represetative
eSalon
Remote
2025.10 - Current
- · Provide German and English customer support via Zendesk, phone via platform
- · Manage Trustpilot and product reviews while maintaining brand tone
- · Resolve multi-channel customer issues quickly and professionally
German Customer Team Lead
Lights4fun Ltd.
Harrogate
2024.02 - 2025.10
- Same responsibilities as a German Customer Experience Advisor.
- Additionally responsible for handling escalations to ensure timely and effective resolution of complex customer issues.
- Improved team productivity by implementing efficient workflow strategies.
- Managed complex projects, ensuring high-quality outputs.
German Customer Experience Advisor
Lights4fun Ltd.
Harrogate
2021.07 - 2024.02
- Answering Messages from Customers in Zendesk, Amazon and Ebay
- Downloading and Uploading the German Returns in our German Warehouse Program
- I am carrying out new starter training
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Monitored email to promptly collect and respond to complaints.
- Full responsibility of answering Feedback and Product questions for Germany on our Website with the Program Yotpo
- Answering Feedback on Trusted shops and Trustpilot
- Sending the warehouse Mispick report
- Responsibility for Macros on Zendesk
- Involved with CE System Process guide for Germany and CE Handbook
- Maintaining flawless product knowledge to offer customers best possible advice on products
- Product training for new starters
- Warehouse liaison
Account Manager
Tele Marketing ltd
Leeds
2020.09 - 2021.03
- As a account manager at Telu Marketing the roles I took place in:
- Out bound calls based in Germany business to business, also inbound calls booking appointments for sales reps.
- Handling and managing current customers by following up on previous appointments. Diary management is a big part of our day as I oversee 3 sales reps days and need to book in new and existing clients up to 3 weeks in advance.
- Utilized knowledge and passion to unsure outstanding customer care.
- Maintained flawless product knowledge to offer future customers best possible advice on product use.
Receptionist
Hotel Budapest Hof
Hamburg
2019.07 - 2020.08
- Responsible for all reservations and customer seating plan for all meal times
- Responsible for the Restaurant Team ensuring a first class dining experience was received by all guests
- Not only through our world class communication but the impeccable cleanliness of our Dining area
- Au Pair and Head of Client Care for Family Business - Security Technique
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Welcomed guests and clients in friendly, positive manner.
Receptionist
Ibis Hamburg Alsterring
Hamburg
2019.08 - 2020.07
- Responsible for all new staff training; for both Reception and Office duties
- Developed a new process to Archive documents, which in turn brought new efficiencies to the Team and saved on headcount costs Team Lead on reception and office duties
- Lead on all English written and verbal communications
- Designed and rolled out a quicker, easier and overall, more efficient check in and check out for both customer and staff
- Managing the Front of House reception area, maintaining cleanliness in line with all company and Health& Safety guidelines
- Handling all post, courier deliveries and resolving infrastructure issues via close liaison with building maintenance
- Answering the telephone (both English and German); taking and relaying messages; providing information to callers
- Welcoming visitors to the office and making sure they were comfortable and looked after
- Directing guests and answering their questions
- Validating office supplies with the responsibility of stock control
- Contributing to the team by accomplishing tasks as needed
- First line for any customer complaints
Receptionist
Ibys Styles Leeds City Centre
Leeds
2021.04 - 2021.06
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Upheld confidentiality with sensitive information handling procedures.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Carried out day-to-day duties accurately and efficiently.
Au Pair au pair world
Leeds
2017.09 - 2019.06
- Children - Responsible for taking all three children to nursery, school and after school clubs -
- Children - Responsible for their meal times and personal care -
- Children - Trained new Au Pairs -
- Adults - Controlled and ran both diaries for the family business -
- Client calls - First point of contact for all customer enquiries, both written and verbal -
- Stock Control - Weekly stock control, budgeting and order taking -
- Customer complaints - First point of contact -
- Customer Orders -
- Customer contact strategy, designed, implemented and controlled, which has grown the existing client spend by a minimum of 20% -
- Social media advertising -
- New business calls - Self-generated and Requesting Referrals from key clients, plus canvasing.
Au Pair au pair world
London
2016.07 - 2017.08
- Maintained organised and clean children's areas.
- Completed shopping trips for necessary items, clothes and food for family.
- Helped in the office with basic office work
- Organised and led age-appropriate activities involving reading, crafts and educational play. Supported household operations by washing and putting up laundry, cooking meals and performing light cleaning.
- Helped prepare meals, snacks and refreshments for child, accounting for individual dietary needs and restrictions.
- Dropped and picked children from school on time in adherence to school rules.
- Organised groceries and shopping for family with approved item list.
- Engaged child with games, quizzes and puzzles.
- Supervised child while parents were on multi-day trips.
Education
Hospitality
Bestwestern Hotel
Oldenburg, NIGCSES - undefined
Realschule Brake
Brake (Unterweser), NISkills
- People Management
- Time Management
- Professionalism Efficiency
- Resolving Conflict Customer Focus
- Organizing & Planning Attention to Detail
- Initiative Working Under Pressure
- Active Listening Problem Solving, Verbal and Written Communication
- Computer Skills:
- MS Office (Word, Excel, PowerPoint)
- Social Media (Facebook, Twitter, Instagram, Snapchat)
- Telephone manners
- Team Leadership
Certification
Apprenticeship as Hotelfachfrau IHK (specialist to work in a Hotel in all different areas certified by, 3,0
Languages
Fluent in German and English, German - native
English - fluently
References
Referance available on request
Timeline
Billingual Customer Service Represetative
eSalon
2025.10 - Current
German Customer Team Lead
Lights4fun Ltd.
2024.02 - 2025.10
German Customer Experience Advisor
Lights4fun Ltd.
2021.07 - 2024.02
Receptionist
Ibys Styles Leeds City Centre
2021.04 - 2021.06
Account Manager
Tele Marketing ltd
2020.09 - 2021.03
Receptionist
Ibis Hamburg Alsterring
2019.08 - 2020.07
Receptionist
Hotel Budapest Hof
2019.07 - 2020.08
Au Pair au pair world
2017.09 - 2019.06
Au Pair au pair world
2016.07 - 2017.08
GCSES - undefined
Realschule Brake
Hospitality
Bestwestern Hotel