Summary
Overview
Work History
Skills
Timeline
Generic

Viviam Reyes

plymouth,England

Summary

Customer Service Cashier delivering exceptional customer experiences through effective communication and problem-solving. Engages with customers to gather feedback, enhancing service quality and satisfaction. Processes transactions accurately, ensuring seamless financial interactions. Call Centre Advisor skilled in handling complex customer inquiries with patience and professionalism. Resolves complaints effectively, promoting positive customer relationships and loyalty. Maintains high client satisfaction by proactively addressing issues. Motivated professional demonstrating strengths in customer engagement and relationship management. Adapts to diverse customer needs through effective communication and conflict resolution. Eager to contribute positively to team success and enhance customer satisfaction. Bringing strong interpersonal and communication skills to deliver exceptional customer service experiences. Adept at handling transactions with accuracy and efficiency, while maintaining friendly and professional demeanour. Proven ability to adapt quickly, learn new systems, and contribute positively to team environments. Committed to ensuring customer satisfaction and resolving issues promptly.

Overview

2
2
years of professional experience

Work History

Customer Service Cashier

SUPERCUNDI
Armenia, Colombia
11.2017 - 11.2018
  • Delivered outstanding customer service by promptly responding to queries and offering assistance.
  • Processed payments by cash, cheque, or card to complete transactions.
  • Processed financial transactions using cash registers and card machines, ensuring accurate handling of payments.
  • Engaged with customers to gather feedback, using insights to improve service and resolve issues.

Call Centre Advisor

DIGITEX
ARMENIA, COLOMBIA
02.2017 - 07.2017
  • Provided a friendly, supportive and empathetic approach when dealing with complex customer cases.
  • Handled difficult customer interactions with patience and professionalism, resolving complaints and promoting positive experiences.
  • Maintained excellent client satisfaction by proactively resolving queries within short timeframes.

Sales and Customer Service Representative

pizeria
Armenia, Colombia
09.2016 - 12.2016
  • Customer service, preparation of fast food items such as hamburgers and fruit salads, ice cream service, and preparation of various types of juices and coffees.
  • Increased sales targets by developing and maintaining strong relationships with new and existing customers.

Skills

  • Customer service
  • Conflict resolution
  • Client relationship management
  • Payment processing

Timeline

Customer Service Cashier

SUPERCUNDI
11.2017 - 11.2018

Call Centre Advisor

DIGITEX
02.2017 - 07.2017

Sales and Customer Service Representative

pizeria
09.2016 - 12.2016
Viviam Reyes