Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
References
Timeline
Generic

VIVEK VIMAL CHAND

BIRMINGHAM

Summary

Experienced Supervisor thrives in fast-paced environments. Proven ability to meet company expectations to propel accomplishments while providing associates with necessary tools to succeed. Detail-oriented and determined to maintain customer retention while driving sales. Ambitious and passionate professional willing to take on new challenges while adapting to business changes. Customer-focused successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilizes excellent organizational skill to enhance efficiency and lead teams to achieve outstanding sales.

Overview

5
5
years of professional experience

Work History

SUPERVISOR

GREGGS
BIRMINGHAM
12.2021 - Current
  • Strategically delegated tasks throughout multidisciplinary team to yield maximum productivity.
  • Date check of all ingredients to make sure there are no outdated ingredients left in shop as this is against food safety Law.
  • Equipped staff with knowledge and skills to reach company targets, coaching and mentoring new joiners and under performing employees in best operational practices.
  • Tracked employee productivity, performance and task completion to meet quality standards.
  • Developed professional relations with company employees of organisation to enhance trust and reliability.
  • Aligned day-to-day activities with targets set by upper management.
  • Strategically planned shift schedules, processed holiday requests and granted leaves to optimise labour costs and productivity.
  • Trained staff in till management practices including reviewing and reconciling daily transactions.
  • Investigated and resolved customer complaints within target timescales to increase retention and loyalty.
  • Identified high-ranking performance to promote and reward employees.
  • Safeguarded timekeeping and personnel documents to maintain accurate records.

SALES ADVISOR

TED BAKER
BIRMINGHAM
07.2022 - 10.2022
  • High level of team participant, working with integrity and respect others
  • Increase awareness of product in terms of colour, composition, cost, care and cut
  • Keep yourself and customer up to date on and take active interest in sharing Teds social media activity
  • Proactive in capturing customer data at POS where relevant and understand how this actively informs customers relationship management
  • Follow company policies and procedures with ability to work unsupervised
  • Demonstrate keen personal interest in Ted and supports brand messaging
  • Deliver warm and memorable customer service experience.
  • Gave excellent advice to maintain consistently high sales.
  • Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
  • Transformed product queries into sales.

TEAM LEADER

COMPASS, LEVY UK
Birmingham
07.2019 - 12.2021
  • Preparing tables, taking orders, serving food and drinks and maintaining clean and tidy dining environment before, after and during services
  • Ensure that customer experience is optimized whilst high standards are achieved in provision of food and beverage services
  • Supervising, guiding and motivating colleagues to complete task and ensure customers are satisfied with services.

SUPERVISOR

PHATBUNS
BIRMINGHAM
09.2020 - 11.2020
  • To dispatch food and cash handling
  • Ensuring company standards are meet in all forms of customer service and customer satisfaction is fulfilled to utmost
  • Making sure that stocks are filled up for next day opening
  • Less involvement of management in daily activities
  • This is change made when took over this role.

WAREHOUSE TEAM LEADER, SUPERVISOR

MERIDIAN BUSINESS SUPPORT (HELLO FRESH, BANBURY)
Birmingham
06.2020 - 10.2020
  • Line set up
  • Replenishment of stock on lines – refiling appropriate line positions with correct stock in correct position at start of shift and for each changeover
  • Collapsing and disposing of empty boxes and crates
  • Sortation and stacking of empty crates.

STOCK ROOM ASSISTANT

PRIMARK
BIRMINGHAM
02.2019 - 08.2019
  • Unload stock from delivery and place it in stock room according to departments and sending them to shop floor
  • Stock room is kept neat and tidy so that it’s easy for other colleagues to find stock required in shop floor.

TEAM LEADER

ARC HOSPITALITY
BIRMINGHAM
11.2018 - 06.2019
  • Arc hospitality is agency and have worked in following stadiums Leicester City King Power stadium, Aintree Racecourse, Principality Stadium Cardiff, Oval London, Old Trafford Manchester, Lords London as Team Leader, Cashier and Waiting in hospitality areas.

Education

BSC (Hons) FINANCE AND INVESTMENT - Finance

Birmingham City University
Birmingham, BIR
06-2022

GCSEs - Accounts, commerce, economics, business maths.

Velammal M.H.S.School
Chennai
2012

Skills

  • Making effective decisions
  • Planning and organization
  • Time management
  • Quality Assurance
  • Communication
  • Stakeholder management
  • Documentation and reporting
  • Problem solving

Accomplishments

  • Participation and inclusion officer (2019-2020) of Indian society at Birmingham City University.
  • Co-president of colours society (2019-2020) at Birmingham City University
  • Student Academic Leader at Birmingham City University.
  • Employee of the month (MAY 2019) Arc Hospitality Birmingham.

Affiliations

  • Reading books
  • Writing songs
  • Networking

Languages

English
First Language
Tamil
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Gujarati
Intermediate (B1)
B1

References

References available upon request.

Timeline

SALES ADVISOR

TED BAKER
07.2022 - 10.2022

SUPERVISOR

GREGGS
12.2021 - Current

SUPERVISOR

PHATBUNS
09.2020 - 11.2020

WAREHOUSE TEAM LEADER, SUPERVISOR

MERIDIAN BUSINESS SUPPORT (HELLO FRESH, BANBURY)
06.2020 - 10.2020

TEAM LEADER

COMPASS, LEVY UK
07.2019 - 12.2021

STOCK ROOM ASSISTANT

PRIMARK
02.2019 - 08.2019

TEAM LEADER

ARC HOSPITALITY
11.2018 - 06.2019

BSC (Hons) FINANCE AND INVESTMENT - Finance

Birmingham City University

GCSEs - Accounts, commerce, economics, business maths.

Velammal M.H.S.School

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