Viv Millward

• Supported implementation of restructure and served as primary contact for all managed device lifecycle customers.
• Reviewed and processed orders received via internal software and manual submissions.
• Collaborated with configuration department to fulfil customer builds and specifications for devices.
• Ensured same-day shipping for all advanced orders placed before 12pm.
• Updated customers with precise delivery and collection dates through live shipping updates.
• Prepared daily reports for internal and external departments.
• Participated in daily team calls.
• Provided quotations for specific work requests outside current scope.
• Delivered exceptional customer service, fostering relationships for future business opportunities.

• Responsible for 2 teams: Commercial Planning Team: 12 (members), Commercial Tender/Quotation Executives: 4 (members)
• Managed key accounts, resulting in consistent revenue generation.
• Pioneered the implementation of CRM systems for improved data management and customer relations.
• Achieved increased customer satisfaction.
• Pricing reviews.
• Liaising with the installations departments across all depots: Bromsgrove, Crawley, Sheffield, Milton Keynes & Manchester
• Weekly Customer Service Reviews
• Immediate contact for all house builders with contractual works: Barratt Homes, Bovis Homes, Cala Homes, Bellway Homes, Persimmon Homes, Redrow Homes (all regions)
• Sub-contract fitter invoicing (weekly)
• RAMS
• Appraisals
• Respond to all email and telephone communication
• Liaising between Commercial and Residential flooring customers
• Implemented training programmes, improving team performance levels.
• Developed robust client relationships for improved business growth.

Reason for leaving: Made redundant following Covid-19

• Responsible for Key Accounts: Asda, Network Rail & GB Rail Freight for PPE
• Responsible for all customer onboarding
• Maintaining all company records – both employer and employees
• Maintaining all Pricing
• Contracts & Special Pricing
• Quotations
• Internet Sales
• Promotional Activity
• Support, maintain and train 15 Customer Service Agents
• Support 26 External Business Managers
• Ensure Customer relations are maintained
• Provide full Sales reports, daily, weekly and monthly
• Appraisals, disciplinary, redundancy and termination of contracts

Reason for leaving: Recruited by Contract Flooring Solutions Ltd

• Review, maintain Period figures
• Sales forecasting
• Oversee 2500 retail accounts
• Implemented and maintained Platinum, Gold & Silver account status.
• Update all yearly pricing – website, retail/trade price lists.
• Promoted products effectively to increase sales.
• Collaborated cross-functionally for seamless service delivery.
• Maintain and reduce active complaints
• Supported and maintain 12 Business Managers across the UK, including10 Subcontract Lusotufo Business Managers Worldwide.
• Supported 12 Customer Service Executives to deliver exceptional service.
• Maintain, update CRM
• Cultivated a productive work culture by encouraging teamwork.
• Work directly with the Managing Director, Finance Director and Sales Director as voted by employees to start the consultancy stage of redundancies of over 223 employees with the closure of 3 sites

Reason for leaving: Made Redundant when the company was sold.

• Ensure accuracy of data input within the team
• Liaise with all drivers
• Maintain company records for the Operations Team & Drivers
• Update collections, returns and non-deliveries
• Schedule despatch for the following day for all drivers
• Liaise with customers
• Reason for leaving: Recruited by Brintons Carpet

• Support and advise customer service and sales team
• Re-design website and create/implement new sales catalogue
• Reduce and monitor complaints
• Oversee the daily workflow of both departments
• Monitor invoiced sales – manual and EDI (Electronic Data Information)
• Direct contact with OGL software support
• Liaising with Builders Merchants: quotations, stock availability, orders & delivery
• Account Management (all stores) for Jewson's, B&Q, Focus-Do It All and Wickes
• Liaise with customers – Builders Merchants ONLY no direct Retail Sales