VITTORIO CHIACCHIO
London
Summary
Dynamic and results-driven luxury retail professional with a strong creative vision and a passion for delivering exceptional client experiences. Adept at building meaningful relationships, inspiring teams, and driving business growth with a high level of personal motivation and ambition. Committed to excellence, with a track record of exceeding expectations and elevating brand standards.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Team manager
Louis Vuitton
LONDON, UNITED KINGDOM
08.2024 - Current
- Led and coached a high-performing team, ensuring the delivery of exceptional Client experiences aligned with brand standards.
- Developed and mentored employees through tailored action plans, identifying training needs and fostering career progression.
- Achieved monthly and annual sales targets by driving business strategies, team motivation, and cross-functional collaboration.
- Align team objectives with KPIs by setting clear, measurable targets for Sales, UPT, ASP, High-End sales, appointments and number of VIC clients, ensuring strategic focus and continuous performance improvement.
- Built and maintained long-term Client relationships through Clienteling tools and personalised strategies.
- Communicated corporate strategy and business insights, leading daily briefings and training sessions to align the team with company goals.
- Provided market feedback, leveraging local knowledge to refine product offerings and optimise business performance.
- Implemented action plans to maximise product sales, utilizing visual merchandising, training, and team motivation techniques.
- Championed a product category, serving as a key liaison with merchandising teams to drive engagement and sales performance.
- Acted as a role model in sales leadership, guiding the team in fostering Client loyalty, cross-selling strategies, and overall business growth.
- Enhanced store efficiency by overseeing stock control, enforcing compliance, and refining workforce coordination.
- Elevated client experiences through exclusive local and international events, fostering strategic relationships with high-value clientele and enhancing brand exclusivity.
- Foster a positive and inclusive team culture by encouraging collaboration, providing constructive feedback, supporting personal growth, and retaining top talent, ensuring a healthy and motivating environment for sustained success.
Senior Client Advisor
Louis Vuitton
London, UK
04.2023 - 08.2024
- Effectively managing floor operations and the team.
- Held regular one-on-one meetings with team members to review performance and priorities.
- Delegated work to team members, setting priorities and goals on a daily basis.
- Analyzed business and category performance.
- Handled conflicts between team members and facilitated resolutions without further escalation.
- Managing the client journey including, client inquiries, resolving conflicts, and maintaining high levels of client satisfaction.
- Developing Relationships with new potential and existing Clients.
- Managing/growing my Client portfolio to support personal and store sales targets including high-end.
- Daily interactions and follow-up with clients supporting their choices requests and needs, ensuring the best experience was met and exceeded.
- Successfully achieved and exceeded sales targets, consistently generating high revenue figures and high-end sales.
- Developed and maintained strong relationships with high-profile clients, ensuring continued business relationships.
- Support the team to ensure that the store is a great place to work.
- Experience implementing and enforcing company policies and procedures to maintain a safe working environment.
- Processing transactions, including exchange and refund, daily cash pickups and sales/analysis reporting.
- Fluent in using Xstore, Teams, Sharepoint, Crm, Sap applications.
Client Advisor
Louis Vuitton
London
08.2021 - 04.2023
- Developing Relationships with new potential and existing Clients.
- Participating in development of unique events for Clients.
- Managing/growing my Client portfolio to support personal and store sales targets including High End.
- Daily interactions and follow up with clients supporting their choices requests and needs, ensuring the best experience within were met and exceeded.
- Regular collection/brand immersion to support brand/sales growth and product knowledge.
- Processing transactions, including exchange and refund, daily cash pickups and sales/analysis reporting.
- Support the team to ensure that the store is a great place to work.
- Fluent in using the following applications Xstore, Teams, Sharepoint, Crm, Sap.
Client Advisor
MIU MIU (PRADA, SPA)
Torino, Italy
01.2017 - 01.2020
- Developing Relationships with potential and existing clients.
- Participating in development of unique sales events for Clients.
- Managing/growing my Client portfolio to support personal and store sales targets.
- Daily interactions and follow up with clients supporting their choices requests and needs, ensuring the best experience within the standard of the brand.
- Regular collection/brand immersion to support brand/sales growth and product knowledge.
- Processing transactions including receipt management, Tax free processing, VAT, and full sales/analysis reporting.
- Making sure through the day that the store environment represents the standards of the brand to every prospective client.
- Responsibility for opening and closure of the boutique and a regular keyholder.
- Support the team to ensure that the boutique is a great place to work.
- Fluent in using the following applications Beanstore, Crm, Sap.
Client Advisor
BOGGI MILANO
Roma, Italy
01.2013 - 01.2016
- Developing Relationships with potential and existing clients.
- Participating in development of unique sales events for Clients.
- Training and development opportunities throughout my time with the brand.
- Managing/growing my Client portfolio to support personal and store sales targets.
- Daily interactions and follow up with clients supporting their choices requests and needs, ensuring the best experience within the standard of the brand.
- Regular collection/brand immersion to support brand/sales growth and product knowledge.
- Processing transactions including receipt management, Tax free processing, VAT, and full sales/analysis reporting.
- Making sure through the day that the store environment represents the standards of the brand to every prospective client.
- Responsibility for opening and closure of the boutique and a regular keyholder.
Client Advisor
Roma, Italy
01.2012 - 01.2013
Client Advisor
Roma, Italy
01.2011 - 01.2012
Education
Istituto Tecnico Commerciale Paolo Segneri
Skills
- Strategic Thinking
- Drive & Influence
- Customer Centric Thinking
- Resilience
- Analytical
- Judgement
- Emotional intelligence
Personal Information
- Date of birth: 02/09/91
- Nationality: ITALIAN
Certification
CapKelenn Certified Retail Coach Level 1
First Aid -CPR-DEFIB 2025
Languages
English
Proficient (C2)
Italian
Proficient (C2)
Timeline
Team manager
Louis Vuitton
08.2024 - Current
Senior Client Advisor
Louis Vuitton
04.2023 - 08.2024
Client Advisor
Louis Vuitton
08.2021 - 04.2023
Client Advisor
MIU MIU (PRADA, SPA)
01.2017 - 01.2020
Client Advisor
BOGGI MILANO
01.2013 - 01.2016
Client Advisor
01.2012 - 01.2013
Client Advisor
01.2011 - 01.2012
Istituto Tecnico Commerciale Paolo Segneri
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