Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vitor Hugo Carvalho de Oliveira

London

Summary

Focused professional successful at multi-tasking and delivering prompt and friendly service to all customers. Planned and optimized delivery routes to ensure timely deliveries and fuel efficiency. Loaded and unloaded packages, ensuring careful handling to prevent damage. Conducted vehicle inspections and maintained records of deliveries. Communicated effectively with customers to provide excellent service and resolve issues. Dedicated Courier enthusiastic about meeting all kinds of people and bringing experience in busy delivery and pickup settings.

Overview

13
13
years of professional experience

Work History

Delivery Courier

Deliveroo
06.2022 - Current
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.

Front of House Team Member

Greene King
06.2020 - 06.2022
  • Prepared mixed drinks, and poured wine, beer and non-alcoholic beverages
  • Performed closing duties including cleaning, sanitising and replenishing
  • Delivered food and beverage orders within established timeframes
  • Maintained bar stocks, replenishing daily as necessary.

Kitchen Staff Member

Greene King
05.2020 - 06.2021
  • Identified, eliminated and mitigated risks of hazards in kitchen area.

Sales Assistant

Mobilise
01.2018 - 04.2020
  • Opening up and closing the shop
  • Handling customers payments, refunds, etc
  • Helping customers with enquiries
  • Taking in deliveries, requesting stock and liaising with the warehouse
  • Getting the store clean and tidy
  • Customer Service Ganha Tempo Customer services in a municipal public service
  • Resolution of the problems that concern the administrative area
  • IT Supervision
  • Preparation of service reports.

Manager

Davus Trade and Industry of Cosmetics
01.2012 - 11.2017
  • Responsible for accounts payable and receivable
  • Relationship with financial institutions
  • Helping the sales team with regard to customer service
  • Monitoring the payment of promoters and commercial representatives.

Education

High School Diploma -

FIEB
SAO PAULO
05.2008

Skills

  • Punctuality
  • GPS Technology
  • Load organization
  • Vehicle Maintenance
  • Route Planning
  • Tech-savviness

Languages

Portuguese
English

Timeline

Delivery Courier

Deliveroo
06.2022 - Current

Front of House Team Member

Greene King
06.2020 - 06.2022

Kitchen Staff Member

Greene King
05.2020 - 06.2021

Sales Assistant

Mobilise
01.2018 - 04.2020

Manager

Davus Trade and Industry of Cosmetics
01.2012 - 11.2017

High School Diploma -

FIEB

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Vitor Hugo Carvalho de Oliveira