Vitor Nunes Schiavini
Eastbourne,East Sussex
Summary
Dedicated and experienced in customer service for over 12 years, with a proven track record of ensuring the efficient and safe operation of dispatch of trains on service. Seeking a challenging position where my skills, attention to detail, and commitment to safety and customer service can contribute to the success of the team.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Mentor Train Dispatcher
Ontrak
Brighton, East Sussex
09.2024 - Current
- Enhanced mentee self-awareness by facilitating constructive feedback sessions.
- Fostered personal growth in mentees with regular one-on-one coaching sessions.
- Established supportive relationships for improved confidence and motivation amongst mentees.
- Identified individual learning styles to tailor mentorship approaches accordingly.
- Motivated proactive behavior with ongoing encouragement and positive reinforcement strategies.
- Shared personal experiences and insights to offer valuable lessons learned and demonstrate practical application of knowledge and skills.
Train dispatcher
Ontrak
Brighton, East Sussex
07.2023 - Current
- Observed railway trains during runs to proactively identify hazards.
- Verified train conditions to meet correct deployment and formation for designated routes.
- Met daily requirements by interpreting and properly applying work instructions.
- Safeguarded team and equipment by using correct flags and signal systems during dispatches and emergencies.
- achieved a high percentage of customer satisfaction by sorting out any doubts and giving the best routes to their journey.
Motorcycle courier
Deliveroo, Uber Eats, Stuart
Brighton, East Sussex
01.2020 - 07.2023
- Maintained accurate documentation for pickups and deliveries.
- Developed sense of most efficient routes to take for deliveries to avoid high traffic and construction areas.
- Alerted customers about delays to pickup or delivery to foster satisfaction.
- Used local road knowledge to achieve faster deliveries compared to previous averages.
Kitchen staff
LEON Restaurants
Brighton, East Sussex
05.2022 - 08.2022
- Rotated stock in temperature-controlled storage areas for safe food service.
- Labeled and stored fresh food deliveries immediately to avoid spoilage.
- Performed stringent cleaning and disinfecting processes.
- Used kitchen equipment as instructed and according to safety protocols.
- Utilized storage effectively to keep kitchen equipment and supplies safely and clearly organized.
- Monitored storage temperature controls, keeping stored ingredients fresh.
Store manager
SP Information - Rio de Janeiro
Rio de Janeiro, Brazil
08.2016 - 02.2019
- Optimized store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Led regular staff performance reviews to provide guidance and support for individual development.
- Enforced licensing laws, health and safety regulations, and all regulatory guidelines and legislation at all events.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Analyzed daily and weekly sales results and maintained ongoing, productive dialogue with the area manager and peers on sales performance.
- Assisted in recruiting, hiring, and onboarding store staff.
- Completed opening and closing procedures each day.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Acted as liaison between staff and management to improve store performance.
Sales assistant
SP information - Rio de Janeiro
Rio de Janeiro, Brazil
08.2012 - 08.2016
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
- Accepted and processed cash, checks, cards, and mobile payments using POS systems.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
- Received and processed product returns.
- Updated product labeling and pricing to reflect discounts and offers.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Followed company procedures and guidelines for smooth retail operations.
- Maintained knowledge of products and features to provide recommendations to customers.
Education
GCSEs Equivalent -
Colegio E Curso Soeiro
02.2010 - 11.2012
Skills
- Customer service
- Emergency response and crisis management
- Communication and interpersonal skills
- Problem-solving and decision-making
- Time management and multitasking
- Safety and compliance management
- Coupling and uncoupling techniques
Languages
Portuguese
Native
English
Fluent
Timeline
Mentor Train Dispatcher
Ontrak
09.2024 - Current
Train dispatcher
Ontrak
07.2023 - Current
Kitchen staff
LEON Restaurants
05.2022 - 08.2022
Motorcycle courier
Deliveroo, Uber Eats, Stuart
01.2020 - 07.2023
Store manager
SP Information - Rio de Janeiro
08.2016 - 02.2019
Sales assistant
SP information - Rio de Janeiro
08.2012 - 08.2016
GCSEs Equivalent -
Colegio E Curso Soeiro
02.2010 - 11.2012
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