Vitor Costa
Carterton,United Kingdom
Summary
Experienced IT professional with expertise in IT support and troubleshooting across Windows and Mac platforms. Proficient in Microsoft 365 applications, including Outlook, SharePoint, OneDrive, and Teams, as well as Active Directory and Group Policy management. Skilled in Microsoft Intune and endpoint management, with foundational knowledge of Azure AD and PowerShell scripting for automation tasks. Demonstrates strong capabilities in desktop, laptop, and printer repairs alongside network setup and troubleshooting. Possesses basic SQL knowledge complemented by excellent communication skills, teamwork abilities, time management proficiency, and problem-solving acumen. Committed to leveraging technical skills to enhance organisational efficiency and drive technological innovation.
Overview
9
9
years of professional experience
2012
2012
years of post-secondary education
Work history
It Support engineer
Oxford Archaeology ltd
Oxford, United Kingdom
03.2023 - Current
- Assisted with large-scale IT projects, including Microsoft Intune rollout and Active Directory migration to hybrid Azure AD.
- Executed basic PowerShell commands to facilitate administrative tasks in IT operations.
- Provided first- and second-line support for hardware, software, and network issues through a ticketing system.
- Troubleshot and repaired desktop and laptop hardware and software problems efficiently.
- Supported Windows 10 and Windows 11 environments, addressing user profile issues, updates, and performance problems.
- Managed printer installations, configurations, and troubleshooting for networked and local devices.
Support Analyst
IT As a Service ltd
Reading, United Kingdom
12.2020 - 03.2023
- Incident/problem determination and resolution using Atera.
- Answering customer calls and making Remote Assistance.
- Support Office 365.
- Use of Microsoft Office 365 (outlook, SharePoint, OneDrive, OneNote, Excel, Word).
- Laptop Repair and Desktop repair (Pc and Mac).
Support Analyst
MedicineOne, Life Sciences Computing
Coimbra, United Kingdom
12.2019 - 09.2020
- Incident/problem determination and resolution using Ontime 2010.
- Answering customer calls and making Remote Assistance.
- Knowledge of SQL.
- Support Medicineone program, a health management program.
- Use of Microsoft Office 365 (outlook, SharePoint, OneDrive, OneNote, Excel, Word).
- RDP connections to the clients using Parallels and VPNs.
IT technician
Dronodata
Porto
09.2018 - 11.2019
- Answering customer calls, making remote or in-person interventions.
- Maintenance of laptop and Desktop computers.
- Diagnose the computer to find the problem.
- Repair software (Windows, Microsoft Office, XD Software, virus removal).
- Desktop repair (Change CPU, Memory Ram, motherboards, HDD, power supply, graphics cards).
- Laptop Repair (Change Memory Ram, motherboards, HDD, keyboard).
- Network printer setup.
IT field technician
Diebold Nixdorf
Coimbra
10.2016 - 03.2017
- Hardware maintenance, opening computers, cleaning dust, changing any damaged part, changing HDD and changing thermal mass.
- Upgrade software 'NAMOS', is software created by the company Diebold Nixdorf for sale.
Education
Technician - Computer Systems Management and Programming, Network Management, Basic Programming, Structure of computers, Knowledge of VB.NET, SQL
Escola Básica e Secundária de Canelas
Skills
- IT Support & Troubleshooting (Windows/Mac)
- Microsoft 365 (Outlook, SharePoint, OneDrive, Teams)
- Active Directory & Group Policy
- Microsoft Intune & Endpoint Management
- Azure AD Basics
- PowerShell (basic scripting, automation)
- Desktop/Laptop/Printer Repairs
- Network Setup & Troubleshooting
- SQL (basic knowledge)
- Excellent Communication & Teamwork
- Time Management & Problem Solving
Personal Information
- Date of birth: 09/28/92
- Nationality: Portuguese
Timeline
It Support engineer
Oxford Archaeology ltd
03.2023 - Current
Support Analyst
IT As a Service ltd
12.2020 - 03.2023
Support Analyst
MedicineOne, Life Sciences Computing
12.2019 - 09.2020
IT technician
Dronodata
09.2018 - 11.2019
IT field technician
Diebold Nixdorf
10.2016 - 03.2017
Technician - Computer Systems Management and Programming, Network Management, Basic Programming, Structure of computers, Knowledge of VB.NET, SQL
Escola Básica e Secundária de Canelas
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