Vitor Cardoso
London,ENG
Summary
Proven track record in enhancing customer experiences and driving loyalty through exceptional service. Strong planning and communication skills facilitate optimal resource allocation for operational needs. Committed to streamlining processes that reduce costs and boost sales, leveraging independent decision-making to achieve business objectives. Recognized for dependability and effective management of multiple priorities, consistently meeting team goals with a positive attitude.
Overview
20
20
years of professional experience
Work history
General Manager
Daisy Green Collection
London, City of London
10.2021 - 06.2025
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Tracked KPIs to drive profitability and target delivery.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Collaborated with cross-functional teams to develop innovative solutions
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Motivated, trained over 40 employees to maximize performance and increase sales by 10%.
- Managed high-performing teams to deliver quality customer service and stable profits.
- Implemented effective customer service procedures to encourage positive feedback.
General Manager
Vapiano Uk
London, England
05.2019 - 10.2021
- Accurately prepared cash deposits and maintained financial integrity.
- Trained and motivated over 45 employees, achieving a sales increase of 10%.
- Managed team schedules to align coverage needs with individual strengths.
- Resolved discrepancies in daily totals while ensuring secure cash drawers.
- Implemented budget strategies, conducted employee reviews, and organised training sessions.
- Oversaw inventory management by ordering stock quantities and executing corrective actions.
- Cultivated a performance-driven culture prioritising accountability and target achievement.
- Developed customer-tailored promotions to boost loyalty and satisfaction.
General Manager
Pret A Manger
London, England
02.2016 - 04.2019
- Streamlined daily operations to ensure organisational functionality and efficiency.
- Implemented innovative management strategies that boosted operational performance.
- Established effective cost control measures, minimising unnecessary expenditure.
- Fostered a high-performance culture, enhancing overall productivity.
- Achieved customer satisfaction through consistent feedback and improvement sessions.
- Optimised communication processes to promote team collaboration.
- Delivered results under pressure while meeting tight deadlines.
- Created a positive work environment that elevated staff morale.
Kitchen Manager
Pret A Manger
London, England
03.2010 - 02.2016
- Implemented waste reduction measures, achieving significant cost savings and environmental benefits.
- Managed supply orders to maintain budgetary control over expenses.
- Identified critical equipment repairs, ensuring service continuity.
- Organised staff rotas for optimal coverage during operating hours.
- Ensured compliance with food safety standards to reduce risks of foodborne illnesses.
- Collaborated with front-of-house team to facilitate efficient service during peak periods.
- Enhanced kitchen efficiency through innovative organisational strategies.
- Delegated tasks among staff to promote workplace balance.
Reception Coordinator
Hotel Faro& Beach Club
Lisbon, Portugal
01.2005 - 01.2012
- Executed front of house duties with warmth and professionalism.
- Reduced waiting times through effective time and resource management.
- Greeted incoming customers, providing friendly and knowledgeable assistance.
- Resolved enquiries from clients, vendors, and the general public efficiently.
- Served as first point of contact for diverse personnel.
- Managed calendars, strategically scheduling appointments to optimise availability.
- Maintained accurate records for seamless handovers.
- Embodied company values through reliable customer service.
Education
BBA - International Business Management
London School of Commerce
High School Diploma - Arts
Antonio De Andrade
1994
Skills
Adaptability and dedication
Integrity and responsibility
Networking skills
Mentoring and coaching
Creative solutions
Teamwork collaboration
Custom
Personal Information
Timeline
General Manager
Daisy Green Collection
10.2021 - 06.2025
General Manager
Vapiano Uk
05.2019 - 10.2021
General Manager
Pret A Manger
02.2016 - 04.2019
Kitchen Manager
Pret A Manger
03.2010 - 02.2016
Reception Coordinator
Hotel Faro& Beach Club
01.2005 - 01.2012
BBA - International Business Management
London School of Commerce
High School Diploma - Arts
Antonio De Andrade
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