Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Victor Cardoso

London,ENG

Summary

Dedicated to delivering outstanding customer experiences and service, I am an energetic and enthusiastic individual who strives to promote loyalty and repeat business. I possess strong planning abilities and interpersonal communication skills, enabling me to provide optimal resources for expected operational needs. As a proactive leader and problem-solver, my commitment lies in streamlining operations to decrease costs and increase sales with efficiency. I utilize independent decision-making skills and sound judgment to positively impact team success and achieve business targets. I have organizational skills and I am dependability well-known, allowing me to successfully manage multiple priorities with a positive attitude and a willingness to take on added responsibilities in order to meet team goals and targets. In my free time, I thrive on outdoor adventures such as hiking, swimming, surfing, and skydiving. Engaging in these activities not only keeps me physically active but also cultivates a sense of adventure, resilience, and an appreciation for teamwork and personal challenge.

Overview

20
20
years of professional experience

Work History

General Manager

Daisy Green Collection
London, City of London
10.2021 - 03.2025
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Tracked KPIs to drive profitability and target delivery.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Collaborated with cross-functional teams to develop innovative solutions
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Motivated, trained over 40 employees to maximize performance and increase sales by 10%.
  • Managed high-performing teams to deliver quality customer service and stable profits.
  • Implemented effective customer service procedures to encourage positive feedback.

General Manager

Vapiano Uk
London, England
05.2019 - 10.2021
  • Handled cash accurately and prepared deposits.
  • Motivated, trained over 45 employees to maximize performance and increase sales by 10%.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Managed budget implementations, employee reviews, training, schedules.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Cultivated performance-based culture based on individual accountability, targets and team achievement.
  • Built customer loyalty by devising promotions and products according to customer needs and budget.
  • Boosted yearly profits through process optimization and improved training.
  • Tracked KPIs to drive profitability and target delivery.

General Manager

Pret A Manger
London, England
02.2016 - 04.2019
  • Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
  • Increased overall operational efficiency by implementing new management strategies.
  • Achieved customer satisfaction with regular feedback and improvement sessions.
  • Fostered a high-performance culture, resulting in increased productivity.
  • Introduced effective cost control measures, reducing unnecessary expenditure.
  • Delivered results under pressure to meet tight deadlines.
  • Streamlined communication processes for improved team collaboration.
  • Established a positive work environment which promoted staff morale and productivity.

Kitchen Manager

Pret A Manger
London, England
03.2012 - 02.2016
  • Implemented waste reduction measures resulting in cost savings and environmental benefits.
  • Adhered to budget constraints when ordering supplies, effectively managing expenses.
  • Identified necessary equipment repairs before breakdowns could disrupt service.
  • Organised staff rotas to ensure adequate coverage during all operating hours.
  • Ensured food safety standards were met, preventing possible foodborne illnesses.
  • Collaborated with front-of-house team to ensure smooth service during peak hours.
  • Improved kitchen efficiency by implementing new organisational strategies.
  • Delegated tasks wisely amongst staff members; created balance and harmony in the workplace.
  • Conducted regular inventory checks for more accurate stock control.
  • Developed a superb rapport with staff to encourage better teamwork and productivity.

Reception Coordinator

Hotel Faro& Beach Club
Lisbon, Portugal
01.2005 - 01.2012
  • Delivered front of house duties with warm and professional manner.
  • Reduced waiting times through effective time and resource management.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Acted as first point of contact for wide range of personnel.
  • Managed calendars, strategically scheduling appointments to maximise availability.
  • Maintained accurate and up-to-date records for smooth handovers.
  • Embodied company values through friendly and reliable customer service.

Education

BBA - International Business Management

London School of Commerce
London

High School Diploma - Arts

Antonio De Andrade
Lisbon
03.1999

Skills

Flexible
● Committed
● Honest
● Accountable
● Relationship building
● Coaching and mentoring
● Resourceful
● Team player

Custom

Timeline

General Manager

Daisy Green Collection
10.2021 - 03.2025

General Manager

Vapiano Uk
05.2019 - 10.2021

General Manager

Pret A Manger
02.2016 - 04.2019

Kitchen Manager

Pret A Manger
03.2012 - 02.2016

Reception Coordinator

Hotel Faro& Beach Club
01.2005 - 01.2012

BBA - International Business Management

London School of Commerce

High School Diploma - Arts

Antonio De Andrade
Victor Cardoso