Vithuran Anantharajah
Pinner
Summary
A confident, reliable and enthusiastic individual, with previous customer service experience. I enjoy helping individuals and customers in order to solve any problems that they may have. I am a great communicator, over the phone, face to face and via email. I strive to work well under pressure and love to keep myself, and my workflow organized. With strong experience in the customer service industry, I take an enthusiastic approach, combined with a friendly, genuine dedication to customer satisfaction.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Call Handler
Recruit Right
Remote
08.2022 - 10.2022
- Created precise, detailed data records, capturing all relevant information for reliable reference.
- Answered calls promptly and calmly, providing empathetic, professional service throughout.
- Maintained caller confidentiality, with particular reference to patient confidentiality and Data Protection Act.
- Quickly resolved customer queries and complaints, improving service reliability and efficiency.
Call Handler
Sitel UK
Remote
08.2021 - 12.2021
- Outbound calls only
- Calling people who are have been tested positive and advising them to self‑isolate
- Checked up on customers who are in isolation if they are well and if not provide any support
- Asking customers who they have been in contact with so that they can also be notified
- Comforting customers who have been tested positive for coronavirus and provide any support while they are self isolating
Call Handler
Cordant People
Remote
02.2021 - 08.2021
- Answering Inbound calls
- Helped customers book their first and second COVID vaccines
- Helped customers get their COVID passports so they can travel to any country they like
- Provided a solution for customer who had any problems with their NHS App
Shelf Stacker
The Shore Recruitment Group
Rugby, West Midlands
09.2020 - 01.2021
- Ensured shelves looked clean, presentable and organised after stacking by conducting shelf dressing and visual merchandising tasks
- Disposed of food, plastic and cardboard waste into correct disposal systems, in‑line with company policies
- Kept shelves looking tidy by removing empty packaging, cardboard and plastic from shelves
- Maintained excellent colleague relationships by proactively assisting them with heavy lifting tasks
- Completed shelf loading, unloading, dressing and visual merchandising tasks as instructed by team leaders
- Completed shelf stacking tasks within tight deadlines and without assistance.
Fast Food Crew Member
RFC Peri Peri
Greenford, London
06.2020 - 09.2020
- Maintained excellent customer satisfaction by providing friendly, attentive and polite service.
- Took customer orders quickly and accurately, reducing customer wait times.
- Assisted kitchen staff in preparing food during peak trading periods.
- Assisted with close-down duties, including sanitising restaurant, counting cash and rubbish disposal.
- Monitored and recorded ingredient inventory to support stock management.
Warehouse Operative
Syft
London, ENG
05.2018 - 07.2019
- Assisted team members with tasks to increase overall warehouse efficiency
- Safety operated various large machines to relocate stock in the warehouse, such as forklifts and cranes
- Liaised with transport companies regarding timeframes, deadlines and delivery status
- Managed the picking, packing and dispatching of orders to customers
- Stayed knowledgeable in product placement on shelves to continue to provide efficient service when picking and packing client orders
- Regularly lifted and moved up to 20 kg
- Identified and removed damaged products when received
- Safely transported pellets items using forklift equipment, avoiding accidents and mishaps.
Cashier
Michael Wisher
London
09.2017 - 03.2018
- Thoroughly checked money for validity and maintained awareness of current fraudulent practices and tools
- Accepted and processed large sums of cash and cheques in pounds currencies to smoothly process transactions
- Consistently generated additional revenue through skilled sales techniques
- Delivered an exceptional level of service to each customer by listening to concerns and resolving issues to deliver top‑notch customer service
- Balanced daily cash deposits and vault inventory with zero error rate.
- Maintained clean, tidy and organised checkout areas.
Administrator
Reed
Watford
06.2017 - 09.2017
- Identified and corrected data entry errors to prevent duplication across systems
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Identified errors in data entry and related issues by mentioning to supervisors for resolution
- Organised billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information
- Created new orders in their tailored software to manage samples and associated data
- Entered numerical data into databases in a timely and accurate manner.
Education
A levels -
Haydon School
Pinner 09.2017 - 07.2019
GCSE -
Nower Hill High School
North Harrow 06.2011 - 07.2016
Skills
Creativity
Timeline
Call Handler
Recruit Right
08.2022 - 10.2022
Call Handler
Sitel UK
08.2021 - 12.2021
Call Handler
Cordant People
02.2021 - 08.2021
Shelf Stacker
The Shore Recruitment Group
09.2020 - 01.2021
Fast Food Crew Member
RFC Peri Peri
06.2020 - 09.2020
Warehouse Operative
Syft
05.2018 - 07.2019
Cashier
Michael Wisher
09.2017 - 03.2018
A levels -
Haydon School
09.2017 - 07.2019
Administrator
Reed
06.2017 - 09.2017
GCSE -
Nower Hill High School
06.2011 - 07.2016
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