Vitan Stamenov
Summary
Detail-oriented professional with extensive expertise in customer service, call centre operations, and customer sales support. Demonstrates exceptional telephone skills, email administration proficiency, and a strong commitment to customer service excellence. Adept at time-management, data entry, and leveraging IT knowledge to enhance operational efficiency. Known for professionalism and in-depth product knowledge, with a focus on delivering outstanding client experiences.
Overview
3
3
years of professional experience
Work History
Customer service representative
British Heart Foundation
London, Waltham Forest
05.2023 - 09.2023
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Listened actively to offer accurate information and best solution to their needs.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled in-person, email and mailed correspondence.
Sales assistant
British Heart Foundation
London, Waltham Forest
02.2022 - 10.2022
- Built strong relationships with regular customers for repeat business.
- Managed till operations smoothly, reducing waiting time for customers.
- Assisted customers with product selection for optimal satisfaction.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Assisted customers in locating specific items to boost satisfaction.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Improved customer service by efficiently handling queries and complaints.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Operated cash registers with accuracy and processed cash and card transactions.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Receptionist
Bg Kargo Ltd
London, Waltham Forest
03.2021 - 08.2021
- Managed phone calls, resulting in effective communication flow within the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Maintained an organised reception area for a professional business environment.
- Handled appointment scheduling to ensure smooth daily operations.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and organised to uphold professional office reputation.
- Offered knowledgeable, friendly support to in-office guests.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Assisted with administrative tasks, improving overall functionality of the office.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Maintained accurate logs of visitor entries for security purposes.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Handled office petty cash and maintained flawless records.
- Maintained reception area stock of important forms and brochures.
- Managed calendars, strategically scheduling appointments to maximise availability.
Education
Bachelor of Business Administration - Business Management
Buckinghamshire New University
Wycombe 09.2022 -
Skills
- Customer Service
- Time-management
- Customer service excellence
- IT
- Customer sales support
- Call centre experience
- Professionalism
- Telephone skills
- Data Entry
- Product knowledge
- Email administration
Timeline
Customer service representative
British Heart Foundation
05.2023 - 09.2023
Bachelor of Business Administration - Business Management
Buckinghamshire New University
09.2022 -
Sales assistant
British Heart Foundation
02.2022 - 10.2022
Receptionist
Bg Kargo Ltd
03.2021 - 08.2021
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