VITALIS EZEOKAFOR
London
Summary
Accomplished change management professional with extensive expertise in agile methodologies and certified as a Scrum Master. Proficient in applying Kotter's 8-step Change Model and Lewin's Change Management Model to drive successful organizational transformations and facilitate smooth transitions. Holds a change management certification with experience in the ADKAR methodology, and certified in IOSH Managing Safely with a proven track record in implementing health and safety measures. Demonstrates resilience and adaptability in dynamic environments.
Change management professional with focus on driving organizational transformation and enhancing operational efficiency. Skilled in developing and implementing strategic initiatives that align with business objectives, fostering stakeholder engagement, and managing resistance. Proven track record in delivering successful change projects through strong leadership, clear communication, and innovative problem-solving.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Duty manager
Savills
London
01.2023 - Current
- Assisted in budgeting and forecasting activities to ensure cost-effectiveness.
- Contributed as a change agent with the introduction of NOC, for welfare check calls of Front of House team, for escalations and incident report.
- Consulted with line manager and operations manager, and 3 senior RW's management members to establish an in-house change management practice which was adopted 24 hours after proposal was initiated.
- Promoted a safe working environment by enforcing health and safety regulations strictly.
- Drafted detailed reports on daily operations, aiding senior management in decision-making process.
Assistant reception manager
University Arms
Cambridge, Cambridgeshire
09.2021 - 12.2022
- Maintained up-to-date knowledge of hotel services for accurate information dissemination.
- Understanding the experience as a change manager, was included in the collaboration of a 7-member team to implement new technologies, which increased productivity by 40% and eliminated errors.
- Advised on a change management activities on customer impact assessment, performance analysis and communication plans across different departments which was later approved.
- Performed back-up duties for Reception Manager when required demonstrating versatile skill set.
- Coordinated large party bookings, including deposit processing and special order requests.
Change manager
FCMB Group
Porthacourt, Nigeria
12.2018 - 05.2021
- Delivered presentations to senior leadership, providing updates on progress of change initiatives.
- Developed a comprehensive change management strategy for a national merge, integrating over 5,000 employees and achieving 95% employee retention over the first year.
- Implemented change management processes for a major IT systems overhaul, reducing systems downtime by 40% and improving satisfaction by 30%.
- Facilitated cross-functional workshops to align 100+ stakeholders on business transformation goals, increasing project buy-in by 70%.
- Orchestrated a stakeholder communication plan during a critical regulatory change, mitigating resistance and achieving 100% compliance ahead of deadline.
- Established a comprehensive performance measurement system to track the impact of change initiatives, leading to an average performance improvement of 20% across projects.
Public relations intern
FCMB Group
Porthacourt, Nigeria
01.2017 - 12.2017
- Supported PR executives in daily administrative tasks, enhancing operational efficiency.
- Facilitated client meetings, resulting in stronger relationships.
- Collaborated in crisis management efforts to protect company reputation.
- Participated in brainstorming sessions, generating innovative ideas for campaigns.
Education
Bachelor of Arts - Philosophy
Ambrose Alli University
Nigeria 08.2014 - 09.2018
Master of Science - International Relations
Anglia Ruskin University
United Kingdom 08.2021 - 07.2022
Skills
- Knowledge of agile methodologies
- Experienced in applying Kotter's 8-step Change Model to drive successful organizational transformation
- Skilled in utilizing Lewin's Change Management Model to facilitate smooth transitions
- Resilience and adaptability
- Change management certification with experience in ADKAR methodology
- Experienced in Agile methodologies as a certified Scrum Master
- Certification in IOSH Managing Safely and experienced in implementing health and safety measures
Affiliations
- Playing football, Reading and Puzzling
Certification
IOSH Managing Safely
Agile Methodologies
Change Management
Health, Safety and Environment
References
References available upon request.
Timeline
Duty manager
Savills
01.2023 - Current
Assistant reception manager
University Arms
09.2021 - 12.2022
Master of Science - International Relations
Anglia Ruskin University
08.2021 - 07.2022
Change manager
FCMB Group
12.2018 - 05.2021
Public relations intern
FCMB Group
01.2017 - 12.2017
Bachelor of Arts - Philosophy
Ambrose Alli University
08.2014 - 09.2018
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